Apply📍 United States
💸 70000.0 - 98000.0 USD per year
🔍 Customer Support
- Demonstrated aptitude for complex troubleshooting
- Exceptional communication skills
- Advanced critical thinking and analytical abilities
- Proactive problem-solver
- Customer-facing experience
- Proven ability to prioritize and manage multiple projects at a time while paying strict attention to detail
- Tech savvy individual with the ability to quickly and effectively learn new technology as well as complex hardware, software, and materials concepts
- Works effectively on a team by communicating openly, collaborating to achieve shared goals, and adapting to new challenges to ensure customer success
- Technical background with experience in engineering, chemistry, material science, or field service
- Serve as the lead point of contact for any support matters specific to your cases and assigned customers, including training end users and resolving technical issues
- Take full ownership of customer support requests from start to finish, including troubleshooting, root cause analysis, resolution, or escalation as needed
- Diagnose and resolve high-severity requests or escalated issues by applying advanced technical knowledge and critical thinking, even when faced with incomplete or ambiguous information
- Consistently deliver superior customer experiences by exceeding expectations on response quality, timeliness, and technical accuracy
- Act as a key technical liaison between customers and cross-functional teams, ensuring complex issues are analyzed and addressed for the timely and effective delivery of solutions
- Translate technical concepts and support updates into clear, actionable communication for both technical and non-technical stakeholders, maintaining transparency and trust
- Create and update knowledge base documentation
- Mentor and teach new team members
- Work on strategic projects that positively impact the customer experience and Carbon's internal processes
- Lead customer trainings either on-site (anticipate up to 30% travel) or remotely
Leadership3D Modeling - RhinoAgileData AnalysisCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAccount ManagementTroubleshootingTechnical supportCustomer supportCustomer Success
Posted about 11 hours ago
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