Monitor and field Account Operations support requests for the thousands of campaigns and organizations using ActBlue’s tools.
Act as a resource within ActBlue to resolve Account Operations requests from across departments within the organization.
Process incoming tickets and related Account Operations workflows (e.g., wire transfer setups and positive pay exceptions) while exercising some independent judgment in scheduling and prioritizing work.
Escalate complex judgment calls to appropriate stakeholders within ActBlue as necessary.
Aid campaign and organization finance staff with the reconciliation of financial reports.
Support campaign and organization admins through the account setup process, all while keeping records organized.
Assist in the monitoring and development of automated systems and workflows.
May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.
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About ActBlue
ActBlue is a non-profit organization that pioneers fundraising technology for the left, empowering small-dollar donors to make their voices heard. You've likely used their platform if you've contributed to a Democratic campaign or progressive organization online. ActBlue's tools enable thousands of groups, from local candidates to national movements, to mobilize communities and drive grassroots funding. Since its founding in 2004, ActBlue has processed over $16 billion for Democratic candidates and causes. Their commitment to testing and retesting contribution forms maximizes conversion rates, making giving easy and accessible across all devices, and always free for campaigns. This dedication has made ActBlue the platform of choice for a majority of Democratic Senate and House campaigns, alongside various other Democratic and progressive organizations.
How We Work
ActBlue operates as a remote-first organization, fostering an inclusive and forward-thinking environment where employees can thrive. They prioritize a supportive culture, recognizing its direct impact on individual performance. While remote, the company strives to make remote work feel connected. ActBlue embraces flexible work schedules and an unlimited time-off policy, encouraging employees to prioritize rest and recharge. Their core values emphasize working collaboratively, serving with conviction, innovating responsibly, and nurturing an inclusive environment. Employee resource groups (ERGs) are actively supported to build community and celebrate diverse perspectives.
Engineering at ActBlue
ActBlue's engineering team builds and maintains the critical infrastructure that processes millions of dollars in contributions daily for thousands of campaigns. They face the challenge of creating secure, reliable, and performant systems that scale to meet the demands of large campaigns while remaining intuitive for first-time users. Engineers focus on developing features that support both traditional and emerging fundraising methods, working across the stack with technologies like React, TypeScript, and Ruby on Rails. There's an emphasis on quality code, thorough testing, and documentation to ensure platform performance and maintainability. They are also expanding their data capabilities, building scalable machine learning infrastructure and fostering a data-centric culture to provide organizational insights and power data-driven product experiences. This includes evolving data systems for consolidation, governance, and unified data models.
Why Join Us
Shape the future of democracy by empowering grassroots movements and small-dollar donors.
Contribute to a platform that has processed over $16 billion in donations, directly impacting Democratic and progressive victories.
Work in a remote-first, inclusive environment that values collaboration, professional development, and work-life balance.
Solve complex engineering challenges to build highly reliable, scalable, and intuitive fundraising technology.
Benefit from comprehensive health, dental, and vision insurance, generous parental leave, and a strong 401K contribution plan.
Benefits & Perks
Flexible work schedules and unlimited time-off policy.
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families.
Fully paid health reimbursement arrangement (HRA) for out-of-pocket expenses.
Fully paid short- and long-term disability, basic and AD&D life insurance.
Automatic 2% employer-paid 401K contribution, plus up to an additional 6% match on employee contributions.
Minimum of three months paid medical, family, and parental leave (including adoptions).
Commuter or home-office benefits, including a $1,000 home-office setup allowance for new full-time remote employees.
Employee Assistance Program (EAP) benefits.
Quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times.