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🔥 Customer Support Specialist
Posted about 1 hour ago

📍 US, Canada

🧭 Full-Time

💸 90000.0 - 135000.0 USD per year

🔍 Fintech

🏢 Company: Turnstile👥 11-50SaaSFinTech

  • 2-5 years in a support, technical support, or customer success role, preferably in a B2B SaaS or fintech environment
  • Exceptional problem-solving skills
  • Thoughtful and clear communicator
  • Ability to manage high ticket volume
  • Experience setting up and working with ticketing systems (HubSpot, Intercom, or similar)
  • Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time
  • Educate and empower clients, proactively guiding them on best practices for using Turnstile
  • Resolve complex support issues from clients via email and Slack, ensuring fast, clear, and accurate responses
  • Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
  • Troubleshoot (technical) issues related to quoting, eSign, invoicing, and integrations (e.g., HubSpot, Salesforce, Stripe, etc.)
  • Contribute to internal documentation, improving processes and reducing repeated inquiries
  • Drive improvements, identify trends, and proactively prevent recurring issues

SQLJiraCommunication SkillsAnalytical SkillsRESTful APIsAttention to detailDocumentationAdaptabilityProblem-solving skillsTroubleshootingActive listeningTechnical supportCRMCustomer supportCustomer SuccessEnglish communicationSaaS

Posted about 1 hour ago
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📍 Canada

🧭 Full-Time

💸 90000.0 - 120000.0 CAD per year

🔍 Software Development

🏢 Company: Kepler Group

  • 3+ years’ experience in an analytics implementation, tag management or web development role
  • Familiar with web analytics in general, including terminology and best practices
  • Familiar with Google Analytics and Adobe Analytics in particular
  • Proficient in HTML and JavaScript, and familiar with popular JavaScript Libraries, especially JQuery
  • Experience building or maintaining websites, especially in e-commerce
  • Have a solid grounding in current web technologies, including HTML5, JavaScript and jQuery, and knowledge on how to create code that will add measurement to user interactions on a modern web site
  • Deploy web measurement tools such as Google Analytics and Adobe Analytics
  • Develop the implementation guides for analytics tool deployment
  • Provide support on analytics and implementation for Napkyn analysts with root-cause analysis of issues and interruptions in measurement for our clients
  • Provide recommendations on the adoption of new tools and features as appropriate to client needs
  • Serve as a knowledge resource for the latest trends and technologies within the web analytics space
  • Assist in improving the usability, efficiency, and overall effectiveness of our clients’ web analytics tooling deployments
  • Assist in evaluating the size and scope of customer problems as well as helping to determine a successful resolution
  • Lead the team with site-wide audits of existing analytics implementations against web measurement best practices and create implementation recommendations for improvement
  • Develop web measurement best practices and on-site technology requirements to generate high quality, easily-understood implementation guides for on-site deployments of Google Analytics or Adobe Analytics
  • Interact directly with Analyst, Project Management, Client Management, and IT personnel to ensure smooth implementation of recommendations
  • Engage business and technical team stakeholders for feedback and validation
  • Collaborate with the services and leadership teams to actively assist in improving the usability, efficiency, and overall effectiveness of our clients’ web analytics tool deployments
  • Actively focus on the future-proofing, scalability, and ease of maintenance in all solutions
  • Provide recommendations on the adoption of new tools and features as appropriate to the client’s needs
  • Work closely with the Analyst Team to address the root cause of any identified measurement issues

SQLHTMLJavascriptjQueryGoogle AnalyticsREST APICommunication SkillsAnalytical SkillsProblem SolvingJSONData modelingScriptingData analytics

Posted about 1 hour ago
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📍 United States

💸 70000.0 - 90000.0 USD per year

🔍 Energy

🏢 Company: PosiGen👥 251-500💰 $150,000,000 Debt Financing 11 months agoSolarGreenTechRenewable EnergyClean EnergyEnergy

  • 3–5+ years of experience in product management, project management, or operational strategy, preferably in solar, energy, or technology sectors.
  • Demonstrated success in developing and scaling new products or programs, from concept to execution.
  • Strong analytical skills with the ability to use data to drive decisions and measure outcomes.
  • Exceptional communication skills—written, verbal, and visual—with the ability to influence cross-functional stakeholders and leadership.
  • Proficient in project management tools (e.g., Jira, Asana, Smartsheet, Monday.com) and data platforms (e.g., Excel, Looker, Sigma).
  • Ability to thrive in a fast-paced, ambiguous environment and drive clarity through collaboration and structure.
  • Experience working with cross-functional teams including engineering, operations, customer care, and finance.
  • A bias toward action, with a focus on results, experimentation, and continuous improvement.
  • Passion for clean energy, customer experience, and operational excellence.
  • Leads high-impact projects focused on improving operational workflows, tooling, and customer experience across the solar lifecycle.
  • Facilitates cross-functional collaboration between product, operations, CX, engineering, and executive leadership to drive clarity, prioritization, and execution.
  • Identifies process inefficiencies, system limitations, and data gaps; develops actionable recommendations based on root cause analysis and business intelligence.
  • Oversees development and optimization of internal platforms and tools by translating business needs into product requirements.
  • Creates structured documentation to support implementation plans, SOPs, and strategic decision-making.
  • Establishes project milestones and tracking systems to monitor performance and ensure timely execution of initiatives.
  • Communicates status updates and key insights to leadership and stakeholders, enabling informed decisions and business agility.
  • Supports the rollout of new product features and process improvements, ensuring alignment across impacted teams.

Project ManagementSQLData AnalysisProduct ManagementProject CoordinationJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsAgile methodologiesData visualizationStakeholder managementProcess improvementData analytics

Posted about 2 hours ago
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📍 United States of America

🏢 Company: asurioncareers_us

  • 5+ years in client account management or related client-facing operational or project management experience
  • Exceptional interpersonal, verbal and written skills and the ability to effectively present ideas and information
  • Ability to quickly learn and understand Asurion systems, platforms, and processes from enrollment to cancellation.
  • Owning client relationships for project and product-level engagements, including internal/external communication, program management, implementation, and identification of new business opportunities
  • Regularly interacting with clients’ teams to address ad hoc questions/issues, tirelessly advocating for the value of Asurion products & capabilities, and aggressively resolving client concerns regarding our programs or their performance and perception
  • Acting as a primary point of contact for implementation teams; providing a clear vision of client goals and assessing levels of engagement between Asurion & the Client

Project ManagementCross-functional Team LeadershipOperations ManagementAnalytical SkillsCustomer serviceAgile methodologiesOrganizational skillsPresentation skillsWritten communicationInterpersonal skillsExcellent communication skillsRelationship buildingMS OfficeAccount ManagementNegotiation skillsVerbal communicationReportingActive listeningClient relationship managementBudgetingCross-functional collaborationSales experienceRisk ManagementStakeholder managementComputer skillsFinancial analysisData analyticsChange Management

Posted about 2 hours ago
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📍 United States

🧭 Contract

🔍 Healthcare

🏢 Company: computer_aid

  • Bachelor's degree and 2 years of experience or Associates degree and 4 years of experience in a healthcare customer service environment
  • Demonstrated ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
  • Strong analytical skills with the ability to identify issues and implement effective solutions
  • Proficient in general office practices and software packages, including Microsoft Office Suite and communication tools
  • Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively
  • Ability to work independently and as part of a team, fostering a cooperative work environment
  • Develop and maintain positive relationships with assigned providers
  • Act as the first point of contact for provider inquiries, ensuring timely and accurate responses to their questions
  • Interpret and explain complex information, proactively following up on inquiries and ensuring satisfaction
  • Maintain detailed records of interactions, transactions, and comments
  • Assist in the preparation and distribution of communication materials, including drafting and sending out written notices
  • Collaborate with team members on various projects, providing support as needed to meet team goals
  • Perform other tasks as required to support the team’s objectives

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeWritten communicationMicrosoft Office SuiteInterpersonal skillsExcellent communication skillsRelationship buildingVerbal communicationActive listeningData entryCustomer support

Posted about 2 hours ago
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🔥 Sr. Growth Product Manager
Posted about 2 hours ago

📍 Denver, CO

💸 160000.0 - 180000.0 USD per year

🔍 Mobile SaaS

🏢 Company: Branch Metrics

  • At least 7+ years of product management experience, with 5 years of product experience directly related to growth and monetization
  • Proven track record in developing and executing growth strategies for various products
  • Experience in setting up and leading robust experimentation and A/B testing processes
  • Strong analytical skills and familiarity with metric-based product development
  • Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders and influencing business decisions
  • Demonstrated ability to be resourceful, curious, and innovative
  • Experience leading projects and teams
  • Proactive self starter with strong bias for action
  • Bachelor’s Degree in Engineering, Business, Design, Psychology, Marketing, or equivalent
  • Advanced degree in Business, Computer Science, Design, Psychology, or equivalent
  • Extensive experience in fast-growing, consumer-facing apps that have strong subscription growth.
  • Establish and execute the product vision for growth initiatives, building alignment across teams and leadership
  • Drive features through the full lifecycle: ideation, specification, development, release, and iteration
  • Build and prioritize the growth roadmap, balancing quick wins with long-term strategic initiative
  • Own key performance indicators that directly impact company goals, particularly around mobile user acquisition, adoption, and revenue
  • Establish a lightweight experimentation framework that drives rapid learnings and actionable insights
  • Design and execute A/B tests in collaboration with data science and engineering teams
  • Analyze user behavior data using mobile analytics tools to identify optimization opportunities
  • Develop and maintain growth models to track and forecast success metrics
  • Lead teams of engineers, designers, and data scientists to execute high-impact experiment
  • Partner with product designers to create engaging user experiences
  • Collaborate with marketing to align product features with acquisition and retention goals
  • Share insights and test results across teams to foster a culture of continuous improvement

SQLData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsAnalytical SkillsRESTful APIsData visualizationStakeholder managementA/B testing

Posted about 2 hours ago
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🔥 Associate Account Manager, ANZ
Posted about 2 hours ago

📍 Melbourne/Sydney

🔍 AdTech / MarTech

🏢 Company: Branch Metrics

  • 1-2 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
  • Proven ability to communicate effectively in Korean, both written and verbally
  • Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
  • Experience supporting customers with cloud-based SaaS solutions
  • Problem-solving skills around business and technical product questions
  • Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
  • Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
  • A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
  • Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
  • Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
  • Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
  • Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
  • Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
  • Build compelling demonstrations, presentations, and business value documents
  • Identify and resolve business issues
  • Assist and support with technical issue resolution
  • Accelerate adoption, manage engagement, and lead value creation

Business IntelligenceData AnalysisSalesforceGoogle AnalyticsJiraTableauCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsProblem-solving skillsAccount ManagementClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceStrategic thinkingCustomer supportCustomer SuccessSaaS

Posted about 2 hours ago
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🔥 Talent sourcing Manager
Posted about 2 hours ago

📍 Medellin, Colombia

🧭 Contract

🔍 Software Development

🏢 Company: Fledge👥 1-10VideoContentCreative Agency

  • Proven experience hiring and managing sourcing or recruitment teams
  • Expert in Boolean, deep web sourcing, and sourcing automation tools
  • Strong command of AI-based sourcing tools and know how to train others on them
  • Naturally curious, analytical, and emotionally intelligent
  • Comfortable working independently, managing multiple priorities, and thinking commercially
  • Hire, train, and lead a team of AI-savvy Talent Sourcers
  • Set sourcing priorities and ensure consistent delivery across multiple mandates
  • Build knowledge and insight across AI and software development industries
  • Champion smart and pragmatic sourcing strategies
  • Use and continuously improve our AI sourcing stack and workflows
  • Maintain high standards of candidate experience
  • Collaborate closely with management, growth, and marketing once calibration and strategy

LeadershipProject ManagementPeople ManagementHR ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationAgile methodologiesMentoringExcellent communication skillsTrainingRecruitmentTeam management

Posted about 2 hours ago
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📍 United States of America

🔍 Insurance

🏢 Company: brp

  • Possesses strong technical knowledge of general insurance market conditions and specific insurance carrier underwriting appetites specific to the energy industry.
  • Can analyze complex risk exposures, existing insurance coverages and develop appropriate recommendations for clients and prospects.
  • Exhibits excellent client service and problem-solving skills.
  • Must possess at least five years’ experience and demonstrated proficiency in Commercial Insurance Account Management.
  • Must have experience servicing clients in Oil, Gas, and/or Renewable Energy industries.
  • Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required
  • Demonstrates effective presentation skills through verbal and written communications.
  • Assists in establishing and maintaining appropriate carrier relationships.
  • Performs marketing activities for large accounts as assigned.
  • Prepares risk maps or peer reviewing risk maps for assigned accounts.
  • Coordinates service delivery including developing initial placement/renewal strategy.
  • Completes special projects.
  • Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to appropriate leadership.
  • When requested, serves as a mentor to new colleagues.

Communication SkillsAnalytical SkillsMicrosoft ExcelMentoringNegotiationPresentation skillsExcellent communication skillsProblem-solving skillsAccount ManagementClient relationship managementRelationship managementSales experienceMarket ResearchRisk Management

Posted about 2 hours ago
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🔥 Staff Analyst, Servicing
Posted about 3 hours ago

📍 United States

💸 157000.0 - 217500.0 USD per year

🔍 Finance

🏢 Company: Upstart👥 1001-5000💰 $425,000,000 Post-IPO Debt 5 months ago🫂 Last layoff about 2 years agoCreditAutomotiveArtificial Intelligence (AI)Consumer LendingLendingFinancial ServicesPersonal FinanceMachine LearningFinTech

  • 8+ years work experience in increasingly senior analytical roles in technology and finance industry
  • Strong background in credit, product, or operations analytics, with hands-on proficient in SQL, Python and/or R
  • Experience working with large datasets, unstructured data, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, Redshift, Tableau, Mode
  • Degree in Economics, Statistics, Mathematics, Engineering, Data Science or other quantitative fields, providing a solid grounding in analytical and problem-solving skills essential for success
  • Lead the development of analytical capabilities to support servicing initiatives and drive efficiency improvements.
  • Create regular executive level presentations to communicate findings and strategic recommendations
  • Design experiments and conduct quantitative analysis to test hypotheses about our users and the way they interact with our servicing initiatives, and collaborate with partners to prioritize the right problems and opportunities.
  • Collaborate with analytics engineering and software engineering to continuously up-level our servicing data capabilities, making new data available as the business expands, and accelerate time to insights.
  • Develop and maintain business intelligence tools to support reporting and decision-making.
  • Mentor junior team members while fostering a culture of excellence in data and analytics, positioning the team as a hub of expertise and innovation

PythonSQLBusiness IntelligenceData AnalysisTableauAnalytical SkillsMentoringData visualizationData modelingA/B testing

Posted about 3 hours ago
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