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🔥 <INTERNAL CANDIDATES ONLY> Customer Success Manager

Posted about 2 hours ago

📍 US

💸 55000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: StarRez👥 251-500💰 Private about 3 years agoConsulting SaaS Property Management Software

🔧 Requirements

Bachelor's degree preferred or 6+ years equivalent relevant professional experience
Experience working in a customer facing technical support role
3+ years of experience utilizing StarRez, THD, or Mercury software, preferably as a Power User OR are a current StarRez employee
3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience

💡 Responsibilities

Develop strong relationships with assigned customers through regular, meaningful engagement to ensure satisfaction and long-term success.
Work with customers to establish goals, track key performance indicators, and provide guidance on maximizing their use of StarRez solutions.
Analyze customer usage metrics, gather feedback, and run NPS surveys to proactively identify areas for improvement and growth.
Anticipate customer needs, offer strategic recommendations, and identify logical expansion opportunities to enhance their investment.
Serve as the primary point of contact for escalations, taking ownership of issues and ensuring timely resolution through proper escalation channels.
Act as a subject matter expert, offering best practices and business process guidance to help customers optimize their housing management operations.
Track outstanding implementation items and collaborate with internal teams to ensure timely delivery and customer satisfaction.
Help customers design and strategize the integration of StarRez with other systems to improve efficiency and operations.
Develop project plans, procedures, and internal documentation strategies to support customers' ongoing success with the platform.
Work cross-functionally with internal departments to provide escalation support, track project timelines, and ensure a seamless customer experience.

Project Management SQL Data Analysis Jira Communication Skills Analytical Skills Problem Solving Customer service Mentoring Organizational skills Relationship building MS Office Account Management Empathy Training Active listening Client relationship management Cross-functional collaboration Data entry Strategic thinking Technical support Customer support Customer Success SaaS

Posted about 2 hours ago

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🔥 Product Manager, Order Management

Posted about 2 hours ago

📍 United States

🔍 Ecommerce

🏢 Company: TCGPlayer_External_Career

🔧 Requirements

Demonstrated success as a product manager or similar role working with small business ecommerce tools.
Expertise at customer, operations, and workflow research and past examples of creating new customer value.
4 or more years of product management experience, including subject matter expertise in small business products and services, both within the United States and internationally.
Strong understanding of customer onboarding and retention strategies in an international SMB market.
Ability to engage in technical discussions and collaborations with design, engineering and operations teams.
Ability to coach and guide cross-functional teams without supervisory responsibility and work in a collaborative environment.

💡 Responsibilities

Improve the core product experience for our sellers by focusing on tools and services that enable them to grow and operate their business, including tools to help our online and in-store sellers better manage their orders.
Build strategies for these products that are competitive, cost-effective, and serve our domestic and international customers’ needs.
Determine customer needs through direct interactions, qualitative research, and statistical analysis.
Partner with cross-functional teams of developers, marketing, design, operations, and sales professionals to launch, optimize, and innovate on TCGplayer’s seller tools for product identification and pricing.
Define and own the product vision and strategy, measuring and achieving ambitious goals, regardless of temporary setbacks.
Serve as subject matter expert on small business hobby and collectible sellers’ practices, operations, and paths to long-term success.

Project Management Business Analysis Business Intelligence Data Analysis Product Management Product Operations Cross-functional Team Leadership Product Development Strategy Product Analytics Communication Skills Analytical Skills Collaboration Customer service Agile methodologies RESTful APIs Problem-solving skills Reporting Market Research Stakeholder management Technical support Financial analysis Data modeling Customer support SaaS

Posted about 2 hours ago

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🔥 Director, Customer Success

Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

5+ years of experience in leading Customer Success Management teams, with direct experience in a SaaS environment
Deep understanding of the role of Customer Success in an Enterprise Software company with a strong sense of customer empathy
You are customer obsessed and have a proven track record of strong cross-functional collaboration
You are committed to building deep ties and effective collaboration with our engineering team. We won't compromise on this.
Strong communicator with ability to collaborate with and influence the broader organization
Authentic, humble and curious self-starter, who is excited to roll up their sleeves, be a player/coach
Comfortable with ambiguity, with the ability to learn new concepts and technologies quickly, and apply those learnings to new domains
A strong desire to learn about assurance, advisory and audit, our customers, their frameworks, processes, tools and technologies

💡 Responsibilities

Work with the Vice President, Customer Success to define the customer success strategy for the next phase of Fieldguide’s growth.
Develop and coach a world-class customer success management team. Build the team’s core skills and establish a clear definition of what great looks like while delivering value to customers.
Build expert playbooks by framework across every risk category, for internal teams to execute on, and for customers to utilize in investing in those practice areas.
Drive the strategic roadmap for customer success management - define the ideal customer journey and ensure that it is delivered consistently.
Develop a metrics-driven approach to customer health, satisfaction, and retention. Use data to generate insights that help us understand customer engagement, pacing, identify product enhancements, and promote user adoption.
Develop, implement and evolve “Voice of the Customer" strategies to increase client satisfaction and drive NPS scores.
Partner with the Onboarding team on deployments with a focus on efficiency and customer experience.
Collaborate with cross-functional teams including sales, EPD, marketing, and operations to ensure customers are receiving full value.

Leadership Project Management Agile Data Analysis People Management Product Management Cross-functional Team Leadership Strategy REST API Strategic Management Communication Skills Collaboration Customer service Mentoring Coaching Excellent communication skills Account Management Client relationship management Sales experience Team management Stakeholder management Process improvement Customer support Customer Success SaaS

Posted about 5 hours ago

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🔥 AI & Automation Strategy Manager, Customer Support

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 92000.0 - 120000.0 USD per year

🔍 Customer Support

🏢 Company: IPSY

🔧 Requirements

5+ years of experience managing self-service/knowledge management systems in a customer support environment
Experience with AI/ML implementations in customer service, from RFI to strategy and tools (and deep investments with vendors and technical partners)
Proven track record of implementing successful self-service strategies with measurable results
Strong technical project management experience with self-service technologies
Experience with data analysis and ability to translate insights into actionable improvements
Demonstrated success in cross-functional project leadership
Proficiency in project management tools (Asana, Jira) and analysis tools (Excel, PowerPoint)
Outstanding communication and stakeholder management skills
Experience with customer support operations and understanding of support metrics

💡 Responsibilities

Develop and execute a comprehensive self-service strategy that drives adoption while maintaining high CSAT scores
Lead the implementation and optimization of self-service technologies including knowledge bases, chatbots, and automated workflows
Build and maintain metrics dashboards to track self-service success rates, deflection rates, and cost savings
Partner with cross-functional stakeholders to ensure seamless integration of self-service solutions across all customer touchpoints
Identify opportunities to leverage AI/ML to enhance self-service capabilities
Drive continuous improvement through data analysis and customer feedback
Establish and monitor KPIs specific to self-service performance
Create and maintain documentation of processes, best practices, and standard operating procedures

Project Management Artificial Intelligence Business Intelligence Data Analysis Machine Learning Project Coordination Cross-functional Team Leadership Strategy Communication Skills Analytical Skills Customer service Data visualization Stakeholder management Data analytics Customer support Customer Success PowerPoint

Posted about 5 hours ago

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🔥 Customer Marketing Manager (Retention & Expansion)

Posted about 6 hours ago

📍 Canada

🔍 B2B SaaS

🔧 Requirements

5+ years of experience in customer marketing, lifecycle marketing, or retention marketing—preferably in B2B SaaS.
Proven success driving retention and expansion programs with measurable business impact.
Strong analytical skills with experience leveraging data, AI, and automation to drive engagement and revenue growth.
Hands-on experience with marketing automation platforms (Pardot, 6sense) and CRM tools (Salesforce).
Excellent storytelling and messaging skills, with a knack for making complex concepts simple and compelling.
Comfortable working cross-functionally and influencing teams in a fast-paced, high-growth environment.

💡 Responsibilities

Develop and execute high-impact customer marketing programs that increase retention, deepen customer relationships, and drive expansion.
Own and optimize the customer lifecycle journey, identifying key touchpoints to improve adoption, reduce churn, and create expansion opportunities.
Partner with our ABM team to align customer marketing with account-based strategies, ensuring personalized and data-driven engagement.
Leverage white space analysis to identify new revenue opportunities within our 800+ customer base.
Design and execute segmented cross-sell and upsell campaigns, helping customers discover additional value from our products.
Create messaging frameworks and enable Sales & Customer Success teams with the right content, insights, and tools to drive expansion.
Work closely with Sales, Customer Success, and the ABM team to ensure a seamless, aligned approach to customer engagement and growth.
Align customer marketing initiatives with events, webinars, and community programs to deepen engagement and accelerate pipeline.
Collaborate with the Customer Advocacy Lead to ensure that marketing efforts reinforce advocacy initiatives, such as success stories and customer engagement—without directly managing reference programs, case studies, or peer reviews.
Leverage AI-powered marketing tools and automation to scale personalized engagement and predict customer needs.
Use CRM (Salesforce), marketing automation (Pardot, 6sense), and analytics tools to execute and optimize campaigns.
Track, measure, and analyze customer marketing KPIs, providing insights to continuously refine strategies.
Use A/B testing and customer segmentation to optimize email, in-product messaging, and multi-channel engagement efforts.

Data Analysis Salesforce Cross-functional Team Leadership Communication Skills Analytical Skills Problem Solving Cross-functional collaboration Sales experience Data visualization Marketing Strategic thinking Digital Marketing CRM Customer support Customer Success SaaS A/B testing

Posted about 6 hours ago

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🔥 Client Success Associate

Posted about 8 hours ago

📍 Egypt

🧭 Contract

🔍 Coaching and Consulting

🏢 Company: ProjectGrowth

🔧 Requirements

1-3 years in customer service, virtual assistance, or client success roles.
Familiarity with ticketing systems, CRM tools, and email management platforms.
Fluent English (C1/C2).
Proficient in Google Drive, Airtable, Dripify, and ChatGPT.
Strong organizational skills
Ability to manage multiple tasks and meet deadlines efficiently.
Problem-solving ability
Customer-centric mindset
Attention to Detail

💡 Responsibilities

Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
Share client success updates, track coaching call records, and communicate wins effectively.
Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.

Salesforce Administrative Management Communication Skills Customer service Attention to detail Organizational skills Problem-solving skills Fluency in English Active listening Technical support CRM Customer support Customer Success

Posted about 8 hours ago

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🔥 Carbon Technical Partner

Posted about 8 hours ago

📍 United States

💸 70000.0 - 98000.0 USD per year

🔍 Customer Support

🏢 Company: Carbon, Inc.

🔧 Requirements

Demonstrated aptitude for complex troubleshooting
Exceptional communication skills
Advanced critical thinking and analytical abilities
Proactive problem-solver
Customer-facing experience
Proven ability to prioritize and manage multiple projects at a time while paying strict attention to detail
Tech savvy individual with the ability to quickly and effectively learn new technology as well as complex hardware, software, and materials concepts
Works effectively on a team by communicating openly, collaborating to achieve shared goals, and adapting to new challenges to ensure customer success
Technical background with experience in engineering, chemistry, material science, or field service

💡 Responsibilities

Serve as the lead point of contact for any support matters specific to your cases and assigned customers, including training end users and resolving technical issues
Take full ownership of customer support requests from start to finish, including troubleshooting, root cause analysis, resolution, or escalation as needed
Diagnose and resolve high-severity requests or escalated issues by applying advanced technical knowledge and critical thinking, even when faced with incomplete or ambiguous information
Consistently deliver superior customer experiences by exceeding expectations on response quality, timeliness, and technical accuracy
Act as a key technical liaison between customers and cross-functional teams, ensuring complex issues are analyzed and addressed for the timely and effective delivery of solutions
Translate technical concepts and support updates into clear, actionable communication for both technical and non-technical stakeholders, maintaining transparency and trust
Create and update knowledge base documentation
Mentor and teach new team members
Work on strategic projects that positively impact the customer experience and Carbon's internal processes
Lead customer trainings either on-site (anticipate up to 30% travel) or remotely

Leadership 3D Modeling - Rhino Agile Data Analysis Communication Skills Analytical Skills Problem Solving Customer service Account Management Troubleshooting Technical support Customer support Customer Success

Posted about 8 hours ago

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🔥 Korean Community Manager - Videogames - Part time - Remote - Freelance

Posted about 9 hours ago

📍 Seoul, South Korea, Metro Manila, Philippines, Tokyo, Japan, Americas, Worldwide

🧭 Part-Time

🔍 Videogames

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🔧 Requirements

Native level in Korean and excellent knowledge of English (C1 level or higher).
1+ years experience in managing online communities within the gaming space.
Outstanding communication and writing skills to connect with players and team members effectively.
A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction.
Strong understanding and experience across various social media platforms (ideally Korean Twitter, Discord Korean channels, Steam reviews) ensuring seamless community engagement.

💡 Responsibilities

Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.
Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

Data Analysis Content creation REST API Communication Skills Analytical Skills Problem Solving Customer service Written communication Fluency in English Active listening Creativity Customer support English communication

Posted about 9 hours ago

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🔥 Manager, Tennis Operations (Europe)

Posted about 10 hours ago

📍 United Kingdom, Spain, Portugal

🧭 Full-Time

💸 50000.0 - 70000.0 USD per year

🔍 Sports

🏢 Company: UTR Sports👥 51-100 E-Commerce Apps Sports Apparel Sports Leagues and Teams

🔧 Requirements

Work experience in sporting events in an operational and organizational capacity, with a preference for collegiate tennis ops experience
Experience interacting with other stakeholders in a tournament setting including referees, players, technology, and volunteers.
Excellent time-management skills and attention to detail
Excellent written and verbal communication skills in English (essential), with additional language proficiency being highly desirable.
Team spirit; strong communication skills to collaborate with various stakeholders

💡 Responsibilities

Responsible for in-venue operations during UTR Pro Tennis Tour (PTT) events including liaison with the tournament director, venue staff, referee, chair umpires, and players.
Interact with organizers for PTT to ensure compliance with rules and regulations and automate processes.
Assist in vetting organizers and creating a yearly competitive calendar.
Coordinate between the UTR Sports team and tournament organizers to update daily tasks such as results, order of play, draws, scheduling, etc.
Responsible for the creation of event registration boards in monday.com for PTT
Back-end management of UTR Pro Tennis Tour entries, withdrawals, fines, etc.
Monitor communication channels between all parties throughout events
Support players with correspondence to questions through email, in-app messaging, and other communication channels

Project Management Product Operations Operations Management API testing Resource Planning Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Microsoft Office Linux Attention to detail Organizational skills Time Management Written communication Compliance Excellent communication skills Relationship building Teamwork Negotiation skills Reporting Troubleshooting Active listening Cross-functional collaboration Data entry Stakeholder management Process improvement CRM Data management Customer support English communication Budget management

Posted about 10 hours ago

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🔥 Operations Specialist (Secretary of State Filer)

Posted about 11 hours ago

📍 United States

🧭 Full-Time

💸 50000.0 - 65000.0 USD per year

🔍 Corporate Legal

🏢 Company: SingleFile

🔧 Requirements

3+ years experience working in the corporate legal world or managing compliance filing for companies in multiple jurisdictions.
Thrive on getting it right for the customer
Revel in the details while adhering to tight deadlines and customer concerns
Comfortable balancing several ongoing tasks and managing priorities
Maintain a calm, composed manner when customers are stressed, impatient or require lots of handholding
Confidence shows in verbal and written communication skills, including excellent grammar and proof-reading
Spent time in the corporate legal world or managing compliance for companies
A self-starter with enthusiasm who can work independently with minimal oversight on projects but is a team player and can support projects when needed
Willing to roll up sleeves (no job too big, no job too small)
Proficiency with Google Workspace, Slack and comfortable learning new technologies

💡 Responsibilities

Interact with state agencies and our filing partners to fulfill customer orders and confirm state filing requirements
Engage directly with customers to address their questions and concerns via chat, email, and/or telephone
Maintain and update new customer accounts and troubleshoot account issues
Work with Product, Engineering, and Finance to coordinate solutions for customer needs
Organize and manage a large number of tasks
Act promptly to situations and events that require a quick response or turnaround

Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Microsoft Office Attention to detail Organizational skills Time Management Written communication Multitasking Compliance Teamwork Research Troubleshooting Active listening Client relationship management Strong communication skills Data entry Relationship management Process improvement Technical support Customer support

Posted about 11 hours ago

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