Operations Specialist (Secretary of State Filer)

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Requirements:

• 3+ years experience working in the corporate legal world or managing compliance filing for companies in multiple jurisdictions.
• Thrive on getting it right for the customer
• Revel in the details while adhering to tight deadlines and customer concerns
• Comfortable balancing several ongoing tasks and managing priorities
• Maintain a calm, composed manner when customers are stressed, impatient or require lots of handholding
• Confidence shows in verbal and written communication skills, including excellent grammar and proof-reading
• Spent time in the corporate legal world or managing compliance for companies
• A self-starter with enthusiasm who can work independently with minimal oversight on projects but is a team player and can support projects when needed
• Willing to roll up sleeves (no job too big, no job too small)
• Proficiency with Google Workspace, Slack and comfortable learning new technologies

Responsibilities:

• Interact with state agencies and our filing partners to fulfill customer orders and confirm state filing requirements
• Engage directly with customers to address their questions and concerns via chat, email, and/or telephone
• Maintain and update new customer accounts and troubleshoot account issues
• Work with Product, Engineering, and Finance to coordinate solutions for customer needs
• Organize and manage a large number of tasks
• Act promptly to situations and events that require a quick response or turnaround