ApplyClient Success Associate
Posted about 10 hours agoViewed
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💎 Seniority level: Junior, 1-3 years
📍 Location: Egypt, PST
🔍 Industry: Coaching and Consulting
🏢 Company: ProjectGrowth
🗣️ Languages: English
⏳ Experience: 1-3 years
🪄 Skills: SalesforceAdministrative ManagementCommunication SkillsCustomer serviceAttention to detailOrganizational skillsProblem-solving skillsFluency in EnglishActive listeningTechnical supportCRMCustomer supportCustomer Success
Requirements:
- 1-3 years in customer service, virtual assistance, or client success roles.
- Familiarity with ticketing systems, CRM tools, and email management platforms.
- Fluent English (C1/C2).
- Proficient in Google Drive, Airtable, Dripify, and ChatGPT.
- Strong organizational skills
- Ability to manage multiple tasks and meet deadlines efficiently.
- Problem-solving ability
- Customer-centric mindset
- Attention to Detail
Responsibilities:
- Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
- Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
- Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
- Share client success updates, track coaching call records, and communicate wins effectively.
- Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.
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