Product Manager, Order Management

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Requirements:

• Demonstrated success as a product manager or similar role working with small business ecommerce tools.
• Expertise at customer, operations, and workflow research and past examples of creating new customer value.
• 4 or more years of product management experience, including subject matter expertise in small business products and services, both within the United States and internationally.
• Strong understanding of customer onboarding and retention strategies in an international SMB market.
• Ability to engage in technical discussions and collaborations with design, engineering and operations teams.
• Ability to coach and guide cross-functional teams without supervisory responsibility and work in a collaborative environment.

Responsibilities:

• Improve the core product experience for our sellers by focusing on tools and services that enable them to grow and operate their business, including tools to help our online and in-store sellers better manage their orders.
• Build strategies for these products that are competitive, cost-effective, and serve our domestic and international customers’ needs.
• Determine customer needs through direct interactions, qualitative research, and statistical analysis.
• Partner with cross-functional teams of developers, marketing, design, operations, and sales professionals to launch, optimize, and innovate on TCGplayer’s seller tools for product identification and pricing.
• Define and own the product vision and strategy, measuring and achieving ambitious goals, regardless of temporary setbacks.
• Serve as subject matter expert on small business hobby and collectible sellers’ practices, operations, and paths to long-term success.