Remote Project Manager Jobs

Operations Management

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🔥 Strategy and Operations Consultant

Posted 15 minutes ago

📍 United States

🧭 Full-Time

💸 78000.0 - 117000.0 USD per year

🔍 Healthcare

🏢 Company: external

🔧 Requirements

3 years of experience in healthcare provider or payer operations

💡 Responsibilities

Help execute transformational and foundational strategic initiatives
Identify local performance improvement opportunities
Design, pilot, and scale solutions across Advocate Health

Project Management Data Analysis Operations Management Strategy Business Operations Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving MS Office Data visualization Stakeholder management Strategic thinking Process improvement Data modeling Change Management

Posted 15 minutes ago

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🔥 Real-Time Support Operations Specialist

Posted about 1 hour ago

📍 Canada

🔍 Healthcare

🔧 Requirements

Experience in operations management, workforce management, or a similar role focused on optimizing service delivery.
Prior experience with workforce management tools like Dialpad or other scheduling and queue management software.
Experience working in a fast-paced environment where quick, informed decisions are essential.
The ability to divide your attention between multiple tasks at once and identify priority tasks appropriately.
Demonstrated an improver mindset (critical thinking) by identifying patterns and implementing process improvements.
Analytical and data-driven, comfortable with tracking metrics and translating them into actionable insights.
Intentional: You understand the ripple effects of real-time decisions and can balance immediate needs with long-term goals.
Resilient: You maintain composure during high-pressure situations and can adapt quickly when circumstances change.
Self-starter: You're proactive in identifying potential issues before they become problems and take initiative to develop solutions.
Collaborative: You excel at communicating across teams and can effectively coordinate resources during critical situations.
Detail-oriented: You have a keen eye for spotting discrepancies in schedules or metrics that others might miss.

💡 Responsibilities

Monitor channel queues to maintain service level agreements according to established priorities, ensuring customers receive timely support.
Develop and maintain a comprehensive skills database to optimize driver activities during high-volume periods.
Process schedule modification requests and coordinate with other departments for time-sensitive needs.
Identify coverage gaps and collaborate with scheduling & leadership teams to implement solutions.
Facilitate cross-departmental communication during incidents, releases, and other high-impact events.
Develop contingency plans for unexpected volume spikes or staffing shortages.
Perform post-mortem analyses after significant service disruptions to identify preventative measures.
Track volume trends and identify correlations with events to provide feedback to our Workforce Analyst for future planning.
Verify accuracy of driver skill configurations in our Workforce Management Software (Dialpad)
Track adherence metrics and provide feedback to Team Captains to facilitate performance improvement.
Create and maintain documentation of real-time decision protocols.

Data Analysis Operations Management Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving Customer service Attention to detail Multitasking Documentation Interpersonal skills Adaptability Critical thinking Teamwork Reporting Troubleshooting Data visualization Process improvement

Posted about 1 hour ago

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🔥 Director, Development Operations

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 101164.38 - 172439.28 USD per year

🔍 Nonprofit Management

🔧 Requirements

10+ years of experience in fundraising operations, nonprofit management, or development services
Extensive experience with CRM systems such as Mission CRM, Salesforce, or similar platforms
Strong knowledge of fundraising compliance, donor privacy laws, and financial reconciliation processes
Expertise in data analysis, reporting, and revenue forecasting
Experience managing gift processing, donor acknowledgment, and stewardship programs
High proficiency in Microsoft Office Suite, particularly Excel for data manipulation and reporting
Experience handling sensitive and confidential donor information with discretion
Strong problem-solving, project management, and leadership skills

💡 Responsibilities

Lead and manage a team responsible for fundraising operations, data management, and financial reporting.
Serve as the primary liaison between Development, Finance, and Technology teams to ensure smooth fundraising operations and financial reconciliation.
Oversee database management, gift entry/processing, and stewardship systems to support fundraising goals.
Ensure compliance with all legal, regulatory, and ethical standards related to fundraising, including IRS regulations, donor privacy, and financial reporting.
Develop fundraising analytics and reporting tools, providing real-time insights into revenue forecasting, donor retention, and campaign performance.
Partner with Finance and Technology teams to design, test, and improve data management systems, fundraising performance dashboards, and reconciliation processes.
Oversee financial reporting, ensuring alignment between revenue projections and fundraising activities.
Develop and refine policies, procedures, and systems to enhance fundraising efficiency and ensure data integrity.
Oversee CRM strategy and data management, ensuring accurate and timely gift processing, acknowledgments, and reporting.
Stay current on fundraising compliance regulations and industry best practices, recommending process improvements and risk mitigation strategies as needed.
Collaborate with TR leadership and Development leadership to inform strategic planning and support transformational growth.

Leadership Project Management Data Analysis Salesforce Cross-functional Team Leadership Operations Management Financial Management Microsoft Excel Compliance Microsoft Office Suite Reporting Data visualization Team management Stakeholder management CRM Data modeling Data analytics Data management Budget management

Posted about 5 hours ago

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🔥 Senior Manager, Patient Support Services Operations

Posted about 6 hours ago

📍 United States of America

💸 132400.0 - 216000.0 USD per year

🔍 Pharmaceutical

🏢 Company: careers

🔧 Requirements

10 years of pharmaceutical experience
Minimum of 5 years of experience with working with IT / development teams to implement patient support programs
Bachelor's degree
Launch experience within the Cell/Gene or Rare Disease space

💡 Responsibilities

Support the Director, Operational Excellence in the development of our first gene therapy patient support program by understanding the intricacies of the CTG space and aligning program objectives with operational execution
Develop, create, and launch program SOPs, job aids, call guides, correspondences and materials (i.e., content and processes) for these support programs and have experience obtaining approvals through MLR committees.
Demonstrate a strong understanding of patient services, including business processes, operational flows, program design, and operational challenges and apply knowledge to PSS CRM system design and end user experience.
Act as a liaison and facilitate communication between cross-functional teams, including PSS Leads/IT, Data and Analytics, PSS Innovations, and relevant field teams, to build business processes within the CRM and help address technical challenges or requirements.
Work closely with Director, Ops Excellence to define business requirements and program objectives, map out their current workflows, identify areas for continuous improvement, and conduct impact analysis.

Leadership Project Management SQL Business Intelligence Data Analysis Salesforce Cross-functional Team Leadership Operations Management Business Operations Communication Skills Agile methodologies Cross-functional collaboration Market Research Process improvement CRM Data modeling Change Management

Posted about 6 hours ago

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🔥 Manager, Customer Support Operations

Posted about 20 hours ago

📍 Canada

🧭 Full-Time

💸 95000.0 - 120000.0 CAD per year

🔍 Software Development

🏢 Company: Mozilla👥 5001-10000💰 $300,000 Angel over 20 years ago🫂 Last layoff 7 months agoInternet Open Source Web Browsers Software Browser Extensions

🔧 Requirements

7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
Hands-on experience administering support platforms (Zendesk preferred).
Proven success building or scaling support operations in a startup or growth-stage company.
Experience with technical product support and payment/billing support.
Strong communication skills and comfort working with distributed, cross-functional teams.
Experience supporting freemium, open-source, or B2C SaaS products.

💡 Responsibilities

Define workflows, service levels, and processes for both technical and billing/donor support.
Own tools like Zendesk (or similar)—set up macros, triggers, automations, and reporting.
Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
Identify and oversee any outsourced support partners as needed.
Define the tone, voice, and overall philosophy of user-facing help.
Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
Work closely with product and engineering to resolve issues and advocate for user needs

Project Management HR Management Product Operations Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Customer service RESTful APIs Documentation Troubleshooting Team management Technical support Customer support SaaS Budget management

Posted about 20 hours ago

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🔥 Manager, Customer Support Operations

Posted about 20 hours ago

📍 Canada, US

🧭 Full-Time

💸 110000.0 - 130000.0 USD per year

🔍 Customer Support Operations

🏢 Company: Mozilla👥 5001-10000💰 $300,000 Angel over 20 years ago🫂 Last layoff 7 months agoInternet Open Source Web Browsers Software Browser Extensions

🔧 Requirements

7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
Hands-on experience administering support platforms (Zendesk preferred).
Proven success building or scaling support operations in a startup or growth-stage company.
Experience with technical product support and payment/billing support.
Strong communication skills and comfort working with distributed, cross-functional teams.
Passion for empowering users—through documentation, automation, and community engagement.
Experience supporting freemium, open-source, or B2C SaaS products.
A collaborative mindset and willingness to build systems from the ground up.

💡 Responsibilities

Define workflows, service levels, and processes for both technical and billing/donor support.
Own tools like Zendesk (or similar)—set up macros, triggers, automations, and reporting.
Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
Identify and oversee any outsourced support partners as needed.
Define the tone, voice, and overall philosophy of user-facing help.
Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
Work closely with product and engineering to resolve issues and advocate for user needs

Leadership Operations Management Communication Skills Customer service Mentoring Training Team management Technical support Customer support SaaS Budget management

Posted about 20 hours ago

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🔥 Sr. Manager, North American Field Operations

Posted about 20 hours ago

📍 United States

🔍 ICS/OT Cybersecurity

🏢 Company: Dragos

🔧 Requirements

Experience leading and managing a team of field operations engineers/professional services engineers focused on hardware and software deployments.
Must have relevant industry experience (i.e., InfoSec or preferably ICS/OT Cybersecurity).
Should have a good understanding of IP networks, OSI model, Purdue model, ICS protocols; experience with Linux and scripting languages
Ability to serve customers according to Dragos' values; must have excellent communication skills and good customer-facing demeanor, and understand how to set customer expectations.
Experience managing delivery partners is a plus.

💡 Responsibilities

Lead the team responsible for planning and implementation of the Dragos Platform and other products in customers' environments, overseeing resource management, project delivery, and operational success metrics for North America.
Monitor the quality of services and customer satisfaction for all projects delivered.
Identify and develop programs to accelerate Platform usage and adoption.
Be accountable for financial goals and metrics, including bookings, revenue, gross margin, and utilization.
Own operational metrics such as time to deploy, customer satisfaction, and on-time completion of projects.
Support global operations development across regions (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies, and identifying continuous improvements.
Support the ongoing development of the partner strategy and ecosystem in partnership with our Channel team to maintain a global network of certified partners that deliver with consistent quality.
Be ready to step in, manage customer expectations, and locate cross-functional team members to resolve customer snarls; work together with other business leaders toward a common goal of strong customer relationships, excellent support, and customer satisfaction.
Act as an evangelist for Field Operations.
Work with Engineering and Product management to prioritize issue escalation and customer enhancement requests.
Drive technical documentation and content for internal and customer consumption.
Assist Dragos Intel and Professional Services on projects.

Leadership Project Management Cybersecurity Cross-functional Team Leadership Operations Management CI/CD Customer service Linux Account Management Relationship management Sales experience Team management Technical support Scripting Customer Success

Posted about 20 hours ago

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🔥 VP of Finance & Operations

Posted about 21 hours ago

📍 Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, Nebraska, New Jersey, New York, Ohio, Oregon, Pennsylvania, Virginia, Washington

🧭 Full-Time

🔍 Software Development

🏢 Company: StyleSeat👥 51-100💰 Series C over 4 years agoPersonal Health Beauty Social Media

🔧 Requirements

10+ years of progressive financial leadership, including 5+ years in a senior/executive role with cross-functional operational oversight.
Proven success in scaling finance operations, driving growth-stage fundraising or investor relations, and partnering with C-level executives and Boards.
Deep experience managing teams across Finance, Compliance, Risk/Fraud, and Customer Experience in a fast-paced, data-driven organization
Exceptional command of financial modeling, business intelligence tools, and strategic planning methodologies.
Demonstrated ability to drive transformation, motivate teams, and build high-trust cultures.

💡 Responsibilities

Lead financial planning, analysis, and forecasting efforts in partnership with the CEO and senior leadership to support strategic decision-making and long-term planning.
Own the company’s financial model, ensuring robust scenario analysis, capital allocation strategy, and planning processes that drive ROI and sustainable growth.
Oversee preparation and presentation of monthly, quarterly, and annual financial reports, including PCAOB-audited financial statements.
Drive automation and enhancement of financial systems, tools, and operational workflows to improve insight, efficiency, and accuracy across the organization.
Manage cash flow, fundraising strategy, and liquidity planning in alignment with corporate goals.
Serve as the executive lead for investor relations and fundraising efforts, owning all communications and relationship management with current and prospective investors.
Lead the development of investor materials - including board decks, fundraising pitches, and performance reports - ensuring clarity, transparency, and strategic alignment.
Coordinate and manage the due diligence process, data room integrity, and cross-functional inputs for board meetings.
Provide executive oversight of the Fraud & Risk team, building and evolving fraud prevention programs that protect the platform and its users.
Develop internal controls, reporting frameworks, and proactive risk mitigation strategies to address evolving threats and maintain regulatory compliance.
Act as an executive sponsor of enterprise-wide compliance, ethics, and risk mitigation initiatives.
Lead the Customer Support and Success teams in setting and exceeding service benchmarks while enhancing efficiency and reducing operational costs.
Champion initiatives that improve customer satisfaction, retention, and lifetime value.
Ensure cross-functional alignment between operations and business objectives, continuously iterating on systems, tools, and metrics that drive excellence.

Leadership SQL Business Intelligence Data Analysis People Management Cross-functional Team Leadership Operations Management Financial Management Strategic Management Communication Skills Microsoft Office Accounting Compliance Reporting Budgeting Data entry Risk Management Data visualization Team management Stakeholder management Strategic thinking Financial analysis Data management Customer support Customer Success Budget management PowerPoint

Posted about 21 hours ago

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🔥 Territory Manager, Owned & Operated

Posted 1 day ago

📍 United States

💸 135000.0 - 155000.0 USD per year

🔍 Home Care

🏢 Company: Honor👥 1000-5000 Home Decor E-Commerce Sales

🔧 Requirements

4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams.
Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement
Proven ability to execute territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives.
Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools.

💡 Responsibilities

Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence.
Implement initiatives that contribute to organic YoY growth within the territory.
Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively.
Implement operational playbooks that drive consistency and efficiency within the territory.
Execute standardized processes and resource allocation frameworks.
Support efforts to standardize reporting and data accuracy within the territory.
Support the implementation of new initiatives and operational models within the territory.
Contribute to data-driven processes within the territory.
Support and contribute to the development of teams aligned with Honor’s mission.
Execute goals and expectations set by management within the territory.
Support collaboration within the territory.

Leadership Data Analysis People Management Operations Management Business Operations Financial Management Communication Skills Analytical Skills Reporting Recruitment Sales experience Team management Lead Generation Strategic thinking Process improvement Data analytics Change Management

Posted 1 day ago

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🔥 Senior Trial Coordinator

Posted 1 day ago

📍 US

🧭 Full-Time

🔍 Clinical Research

🏢 Company: Lindus Health

🔧 Requirements

3+ years of experience in clinical research or trial coordination
Strong understanding of ICH/GCP and regulatory frameworks
Experience managing or mentoring team members is a big plus
High attention to detail and strong organisational skills
A bias toward action — you're proactive, resourceful, and solutions-focused
Comfortable working in a fast-paced, ever-evolving environment
You have high agency and a bias for action

💡 Responsibilities

Line manage and coach Trial Coordinators, providing feedback, guidance, and development opportunities
Act as the first point of escalation for TC issues, including systems and documentation challenges
Mentor and onboard new TCs, supporting their development into high-performing team members
Lead the setup of complex systems and workflows, including participant onboarding software and eTMF
Supporting trial coordination activity on complex trials
Ensure SOP and regulatory compliance across trial activities with regards to TC role and responsibilities
Support the Lead Trial Coordinator, Trial Leads and Senior Trial Managers by keeping all stakeholders updated and aligned
Maintain professional, participant-first communication in all external interactions
Identify and drive improvements to TC processes, documentation, and tooling
Help create a feedback loop between ClinOps and Product to build better tech-enabled trial delivery

Leadership People Management Project Coordination Operations Management Communication Skills Problem Solving Mentoring Attention to detail Organizational skills Written communication Compliance Teamwork Active listening Process improvement

Posted 1 day ago

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