Online Chat Support Jobs

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πŸ“ United States

πŸ” Customer Service

  • 6+ months customer service experience in a fast-paced, collaborative, team environment
  • HS Diploma or GED required
  • Strong written and verbal communication skills
  • Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
  • Ability to multi-task, prioritize, and manage time efficiently
  • Demonstrates basic knowledge of the product and product features for one assigned brand.
  • Demonstrates basic knowledge of internal processes and system tools.
  • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
  • Gain proficiency in product to understand the needs and expectations of customers.
  • Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
  • Act as customer liaison when working with cross-functional teams to resolve customer requests.
  • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
  • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
  • Utilize and manage appropriate ERP business systems.
  • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
  • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
  • Meet all service level agreements as assigned.
  • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Communication SkillsCustomer serviceMicrosoft OfficeWritten communicationMultitaskingVerbal communicationTroubleshootingActive listeningData entryComputer skillsCRM

Posted about 14 hours ago
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πŸ“ Mexico

🏒 Company: Datamark, Inc.

  • Fluent in both English and French (spoken and written)
  • Proficient knowledge of medical terminology and procedures
  • Excellent verbal communication skills and the ability to adapt to different dialects and accents
  • Strong listening and comprehension skills
  • Highly professional and empathetic demeanor
  • Strong organizational and multitasking abilities
  • Ability to maintain confidentiality and handle sensitive information
  • Provide verbal interpretation services to facilitate communication between patients and healthcare providers
  • Accurately and effectively interpret medical conversations, including patient history, diagnosis, treatment options, and instructions
  • Assist with the translation of medical documents and forms
  • Maintain a high level of confidentiality and adhere to professional and ethical standards
  • Stay up to date on medical terminology and procedures
  • Build rapport and establish trust with patients and healthcare professionals

Communication SkillsWritten communicationMultitaskingInterpersonal skillsAdaptabilityEmpathyVerbal communicationActive listeningEnglish communication

Posted about 18 hours ago
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πŸ”₯ Vendor Management Associate
Posted about 22 hours ago

πŸ“ The Philippines

πŸ’Έ 8400.0 - 9360.0 USD per year

πŸ” Custom Apparel

🏒 Company: Fresh PrintsπŸ‘₯ 251-500E-CommerceFashion

  • 1-5 years of experience in Operations/Logistics
  • Strong analytical and organizational skills
  • Able to work on complex tasks under tight timelines
  • Able to make decisions without direct supervision
  • Fluent English & excellent communication skills
  • Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets.
  • Act as a back-up for the Order Processing team if OS pool volume is low.
  • Work on Sample Order processing
  • Work on Printer Capacity Management System (PCMS) ratings updation
  • Adhoc Tasks during the slow season
  • Work on reporting tasks and projects
  • Responsible for sharing pricing quotes using available resources
  • Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
  • Checking on timelines and licensing-related questions from Campus Managers
  • Order checks/Data entry for reporting; Conducting Shopify/Group order checks
  • Assignment of schools if proof comes in from the client directly

Project CoordinationOperations ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingAttention to detailOrganizational skillsTime ManagementMultitaskingReportingData entry

Posted about 22 hours ago
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πŸ“ Philippines, Pakistan, India

🏒 Company: GLOBAL PACIFIC SUPPORT

  • Customer service experience is required
  • Strong communication skills – both verbal and written
  • Ability to stay organized and focused in a high-volume, fast-paced environment
  • Comfortable using computers, dispatch software, and GPS tracking tools
  • Problem-solving mindset with the ability to make quick, sound decisions
  • Availability to work nights, weekends, and holidays as part of a rotating schedule
  • Stable internet connection with a minimum of 40 Mbps download and 25 Mbps upload speeds
  • A laptop or desktop computer with an Intel i5 10th Generation processor or higher
  • A working noise-canceling headset with a functional microphone
  • A quiet, dedicated home workspace free from distractions
  • Answer incoming calls and service requests from customers and partners
  • Dispatch roadside technicians and tow truck drivers efficiently and accurately
  • Communicate job status updates to customers and team members in real time
  • Use dispatch software to manage calls, track jobs, and log service activity
  • Coordinate routes and schedule service providers based on availability and proximity
  • Maintain clear, calm, and professional communication in high-pressure situations
  • Handle emergency service requests with urgency and accuracy
  • Provide consistent and courteous customer service throughout the service cycle

Communication SkillsProblem SolvingCustomer serviceMultitaskingData entryComputer skills

Posted about 23 hours ago
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πŸ“ United States

πŸ’Έ 80710.0 - 166168.0 USD per year

  • 6+ years of experience, ideally supporting a VP-level executive.
  • Proficiency in gSuite, Slack, Workday, Expensify, MS Office Suite.
  • Excellent written, verbal, and interpersonal skills.
  • Strong organizational and planning skills with an ability to multitask and prioritize effectively in a fast-paced environment.
  • A proactive and problem-solving mindset with a strong sense of ownership.
  • Collaborative attitude and willingness to assist where needed to ensure the success of team and organization.
  • Data-driven and analytical thinker who can move quickly and make confident, independent decisions.
  • Ability to navigate ambiguity and take initiative with minimal oversight.
  • Experience managing tight deadlines and adapting to change.
  • Exceptional attention to detail, decision quality, professionalism, discretion, and judgment.
  • Bachelor’s degree in a relevant field such as Communications, Business, HR or equivalent experience.
  • Be a thought partner to the leaders by offering insights into their teams and actively seeking solutions to challenges.
  • Manage complex calendaring with minimal direction; prioritize and make calendaring decisions based on business need using independent judgment.
  • Take charge of the leader's employee morale, recognition and travel budgets and coordinate events, including budget management, vendor selection, event planning, and end-to-end operations for both virtual and in-person events.
  • Ensure all org communications channels are up to date.
  • Manage VP executive's operational projects, initiatives, and workstreams. Creates presentations, cascades information, attends meetings, tracks project progress and action items, and resolves bottlenecks. Identifies and drives process improvements to enhance effectiveness. Assesses and optimizes systems and processes to enhance organization-wide effectiveness.
  • Draft and coordinate communications such as emails to the organization, including updates, newsletters, and talking points.
  • Lead the coordination and execution of OKR and planning cycles β€” keeping the process smooth, timely, and aligned with company goals.
  • Anticipate needs, solve problems proactively, and constantly look for ways to maximize efficiency and impact.
  • Support executive meeting preparation, including agendas, organizing content, tracking and action items and driving accountability.
  • Handle confidential information with discretion and maintain a high level of professionalism.
  • Book complex travel arrangements and complete expense reports.
  • Coordinate onboarding plan for executive's new hires and schedule training and meet & greets.
  • Create, process and reconcile purchase orders and expense reports for the executives/senior leader and work with accounting to address any discrepancies. Own relationships with vendors to manage renewals and invoices.
  • Provide in-person support for events and meetings, as necessary.
  • Assist with special projects and provide ad-hoc support as needed.

Project CoordinationHR ManagementAdministrative ManagementCommunication SkillsMicrosoft ExcelMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingComplianceInterpersonal skillsAdaptabilityRelationship buildingProblem-solving skillsVerbal communicationBudgetingFinanceBudget managementPowerPoint

Posted about 24 hours ago
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πŸ“ Latin America

🧭 Contract

πŸ’Έ 1300.0 - 1500.0 USD per month

🏒 Company: GoFastiπŸ‘₯ 10-50

  • 3+ years of experience in SDR or lead generation roles.
  • Strong familiarity withΒ HubSpot and Apollo.
  • Excellent communication and adaptability across U.S. regions/personas.
  • Comfortable using scripts while personalizing outreach.
  • Self-motivated, organized, and proactive in a remote setting.
  • Experience in U.S. tech sales or software-related industries is a plus.
  • Experience with SEO, digital marketing, or sales department setup is a plus.
  • Identify, validate, and obtain prospect contact information.
  • Conduct cold calls, follow-ups, and post-event outreach (e.g., trade shows).
  • Schedule meetings for the sales team using HubSpot and Apollo.
  • Execute outbound campaigns and multichannel outreach (phone, LinkedIn, text).
  • Maintain accurate lead records in HubSpot.
  • Collaborate on outreach scripts and adjust messaging for target personas.
  • Communicate technical value simply to both IT and non-IT stakeholders.

SalesforceCommunication SkillsCustomer serviceSEORESTful APIsAttention to detailOrganizational skillsWritten communicationMultitaskingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsFluency in EnglishVerbal communicationActive listeningClient relationship managementSales experienceLead GenerationDigital MarketingCRMScripting

Posted 1 day ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 15.0 USD per hour

πŸ” Customer Service

🏒 Company: QRG

  • Problem solve and de-escalate unique situations while sustaining a high-paced call volume
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceAttention to detailMultitaskingTroubleshootingActive listeningData entryComputer skillsCustomer support

Posted 1 day ago
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πŸ“ United States

🧭 Full-Time

πŸ” Customer Service

🏒 Company: QRG

  • Problem solve and de-escalate unique situations
  • Communicate with a variety of customer styles, peers, and leaders
  • Navigate multiple systems and screens
  • Follow Cornerstone Brands computer system requirements
  • Troubleshoot own technical problems (in partnership with IT when needed)
  • Available to work weekends, holidays and additional hours
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively
  • Confirm refunds, taking payments, placing orders, and, analyzing account data

Communication SkillsProblem SolvingCustomer serviceAttention to detailMultitaskingTroubleshootingActive listeningData entryComputer skills

Posted 1 day ago
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πŸ“ United States

🧭 Full-Time

πŸ” Customer Service

🏒 Company: QRG

  • Problem solve and de-escalate unique situations
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceMultitaskingAdaptabilityTeamworkTroubleshootingActive listeningData entryComputer skills

Posted 1 day ago
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πŸ“ United States

🧭 Full-Time

πŸ” Customer Service

🏒 Company: QRG

  • Problem solve and de-escalate unique situations
  • Learn and work in a virtual environment
  • Communicate with a variety of customer styles, peers, and leaders
  • Navigate multiple systems and screens
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceAttention to detailTime ManagementWritten communicationMultitaskingAdaptabilityMS OfficeTeamworkTroubleshootingActive listeningStrong work ethicComputer skills

Posted 1 day ago
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