Agent/Dispatchers for Towing and Roadside Assistance

View full description

Requirements:

• Customer service experience is required
• Strong communication skills – both verbal and written
• Ability to stay organized and focused in a high-volume, fast-paced environment
• Comfortable using computers, dispatch software, and GPS tracking tools
• Problem-solving mindset with the ability to make quick, sound decisions
• Availability to work nights, weekends, and holidays as part of a rotating schedule
• Stable internet connection with a minimum of 40 Mbps download and 25 Mbps upload speeds
• A laptop or desktop computer with an Intel i5 10th Generation processor or higher
• A working noise-canceling headset with a functional microphone
• A quiet, dedicated home workspace free from distractions

Responsibilities:

• Answer incoming calls and service requests from customers and partners
• Dispatch roadside technicians and tow truck drivers efficiently and accurately
• Communicate job status updates to customers and team members in real time
• Use dispatch software to manage calls, track jobs, and log service activity
• Coordinate routes and schedule service providers based on availability and proximity
• Maintain clear, calm, and professional communication in high-pressure situations
• Handle emergency service requests with urgency and accuracy
• Provide consistent and courteous customer service throughout the service cycle