- Develop and deliver comprehensive training programs for contact center representatives in interpretation services.
- Create training materials, including manuals, guides, and e-learning content.
- Conduct orientation and ongoing training sessions, both in-person and virtually.
- Evaluate and assess trainees’ performance to ensure they meet the established standards.
- Provide coaching and feedback to trainees to enhance their skills and knowledge.
- Collaborate with management to identify training needs and objectives.
- Stay up to date with industry trends and best practices in interpretation services.
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