Remote Customer Service Jobs

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🔥 Customer Delight Specialist
Posted about 7 hours ago

📍 North and South America

🧭 Full-Time

💸 40000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: Superhuman

  • 1-2+ years of experience in customer-facing roles with a technical software product
  • Excellent Communicator
  • Proactive positivity
  • Curiosity
  • Delight and Empathy
  • Remarkable Quality
  • Relationship Builder
  • Persistence
  • Ownership
  • Bias to Action
  • Cares Deeply, Communicates Directly
  • Growth Mindset
  • AI Enthusiast
  • Become Superhuman's most knowledgeable product expert
  • Excite, educate, and encourage customers to make them brilliant at email
  • Communicate with customers to solve their problems and improve their lives
  • Be the voice of our customers, and evangelize internally for what they need
  • Influence our product and growth strategy to further delight our customers
  • Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
  • Go above and beyond by creating bespoke moments of delight

Communication SkillsCustomer serviceRelationship buildingProblem-solving skillsEmpathyTroubleshootingActive listeningTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted about 7 hours ago
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📍 Maryland

💸 50.0 - 65.0 USD per hour

🔍 Healthcare

🏢 Company: Backpack Healthcare👥 11-50💰 $1,100,000 Grant 10 months agoPersonal HealthMental HealthMedicalHealth Care

  • Maryland license required: Fully licensed: LCPC, LCSW-C, LCMFT
  • Passion for working with youth populations.
  • Ability to work independently and stay organized in a virtual environment.
  • Bilingual in Spanish? That’s a huge plus!
  • Deliver individual, family, or group therapy sessions via telehealth for approximately 26 sessions per week
  • Complete intakes, assessments, and treatment plans tailored to client needs.
  • Collaborate with psychiatrists, PMHNPs, and fellow clinicians.
  • Maintain accurate and timely clinical documentation in our EHR.
  • Empower families with tools, education, and ongoing support.

CollaborationOrganizational skillsTime ManagementWritten communicationInterpersonal skillsEmpathyVerbal communicationActive listening

Posted about 8 hours ago
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📍 United States

🧭 Full-Time

💸 115000.0 - 120000.0 USD per year

🔍 Mental Health

🏢 Company: Gotham Enterprises Ltd

  • Master’s degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling
  • Active licensure as LMFT, LPCC, or LCSW
  • Comfortable utilizing digital platforms
  • Deliver individual or group therapy sessions
  • Ensure accurate and timely documentation
  • Collaborate with healthcare professionals to develop comprehensive treatment strategies

Communication SkillsWritten communicationDocumentationInterpersonal skillsTeamworkEmpathyVerbal communicationActive listeningClient relationship management

Posted about 11 hours ago
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📍 Arizona

🧭 Full-Time

💸 74000.0 - 99000.0 USD per year

  • Fully Licensed in Arizona: Licensed Mental Health Counselor (LMHC), Licensed Marriage & Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW, LICSW)
  • Experienced with Adult and/ or child and adolescent populations
  • Individual and or couples therapy
NOT STATED

Communication SkillsInterpersonal skillsEmpathyActive listening

Posted about 12 hours ago
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📍 France

🔍 Mental Health

🏢 Company: ifeel👥 251-500💰 $19,874,209 Series B about 1 year agoHealth Care

  • Master's degree in Psychology, Social Work, or a related field.
  • Licensed or accredited to provide chat or online therapy in France.
  • Strong written communication skills and ability to convey empathy through text.
  • Familiarity with mental health best practices and interventions.
  • Proficient in using chat platforms and digital communication tools.
  • Fluency in French and English; proficiency in additional languages is a plus.
  • Availability to reply to client’s messages every day.
  • Provide chat-based therapeutic support to clients, addressing a variety of mental health concerns.
  • Engage with patients to continue the therapeutic process, encouraging progress and commitment.
  • Create a safe and trusting environment for clients to express their thoughts and feelings.
  • Utilize effective therapeutic techniques to guide clients towards resolution and coping strategies.
  • Maintain detailed records of client interactions and therapeutic progress.
  • Work collaboratively with a multidisciplinary team to improve overall client care.
  • Engage in ongoing training and professional development initiatives.

Communication SkillsCustomer serviceWritten communicationFluency in EnglishEmpathyActive listening

Posted about 13 hours ago
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🔥 Customer Success Associate
Posted about 14 hours ago

📍 United States

💸 110000.0 - 135000.0 USD per year

🔍 Medical Technology

🏢 Company: AcuityMD👥 51-100💰 $45,000,000 Series B 12 months agomHealthMedical DeviceInformation TechnologyHealth Care

  • 1-3 years of experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry.
  • You’re able to quickly develop personal relationships with customers and colleagues through empathy and deep curiosity.
  • You are comfortable leveraging various software tools and AI to drive efficiency and effectiveness
  • You have the eagerness to learn and dig deep into technical aspects of the platform.
  • You’re proactive and self-driven, and bring infectious energy and resiliency.
  • You are an excellent verbal and written communicator (email & PPT).
  • You’re highly organized with ability to multi-task and prioritize different assignments.
  • You are comfortable with change (tooling, processes, etc)
  • Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases.
  • Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance.
  • Create scalable resources and programs to support a large variety of business use-cases across the Medical device lifecycle.
  • Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term.
  • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
  • Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD.
  • Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD.

Product AnalyticsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesRESTful APIsNegotiationOrganizational skillsWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsAdaptabilityProblem-solving skillsMS OfficeAccount ManagementTeamworkEmpathyVerbal communicationReportingTrainingActive listeningBudgetingStrong communication skillsCross-functional collaborationRelationship managementSales experienceData visualizationStakeholder managementStrategic thinkingTechnical supportData analyticsCustomer supportChange ManagementCustomer SuccessEnglish communicationSaaSPowerPoint

Posted about 14 hours ago
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🔥 Senior Product Manager
Posted about 14 hours ago

📍 North America

🧭 Full-Time

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 12 months agoManagement Information SystemsHuman ResourcesRecruitingSoftware

  • Have an unnatural curiosity and excitement about the end-user and the jobs they do
  • Bring an Engineering mindset to product problems
  • Demonstrate taste
  • Be an excellent writer and synthesizer
  • Build a thesis for prioritization
  • Have a strong business sense
  • Own the entire roadmap for a large portion of Ashby's existing modules
  • Contribute to overall product strategy
  • Focus on execution of individual projects
  • Ensure excellent execution across product quality and velocity

SQLBusiness AnalysisBusiness IntelligenceData AnalysisProduct ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyProduct AnalyticsCommunication SkillsAnalytical SkillsCI/CDProblem SolvingAgile methodologiesRESTful APIsPresentation skillsWritten communicationNegotiation skillsEmpathyVerbal communicationData modelingSaaSA/B testing

Posted about 14 hours ago
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📍 DC, MD, VA

🧭 Part-Time

🔍 Mental Health

🏢 Company: Capitol Hill Consortium for Counseling & Consultation

  • Must hold a valid license in DC, MD, or VA
  • Passion for delivering exceptional mental health care.
  • Dedication to continuous professional development
  • Provide in person and remote individual, couples, family, group psychotherapy and psychological testing for children, adolescents, adults, and elders.
  • Deliver top-tier care for clients.
  • Participate in community engagement activities.
  • Provide client workshops, corporate consultation to holistic wellness retreats, to becoming a manager at CCCC

Communication SkillsAnalytical SkillsAttention to detailOrganizational skillsWritten communicationInterpersonal skillsProblem-solving skillsTeamworkEmpathyVerbal communicationActive listeningClient relationship management

Posted about 17 hours ago
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📍 DC, MD, VA, US

🧭 Full-Time

🔍 Mental Health

🏢 Company: Capitol Hill Consortium for Counseling & Consultation

  • Hold a valid license in DC, MD, or VA
  • Passion for delivering exceptional mental health care
  • Dedication to continuous professional development
  • Provide individual, couples, family, and group psychotherapy
  • Provide psychological testing
  • Participate in community engagement activities
  • Provide client workshops
  • Provide corporate consultation
  • Participate in holistic wellness retreats

Communication SkillsCollaborationCustomer serviceMentoringAttention to detailOrganizational skillsTime ManagementWritten communicationInterpersonal skillsAdaptabilityRelationship buildingProblem-solving skillsTeamworkEmpathyActive listeningClient relationship management

Posted about 17 hours ago
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📍 United States of America

💸 24.0 - 36.0 USD per hour

🔍 Behavioral Health

  • Master’s degree in psychology, social work, or a related field, or Master’s degree in another field plus 2+ years of behavioral health experience.
  • Customer service experience.
  • Strong time management and multitasking abilities.
  • Proficiency with typing and PC usage.
  • Must remain at your workstation while handling calls from a phone queue.
  • Take back-to-back phone calls from members and providers (calls last about 8-10 minutes).
  • Triage and conduct intake for risk of harm and substance use concerns.
  • Communicate eligibility, assist with scheduling appointments and providing referrals, quote benefits, and advise on authorization requirements.
  • Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call.
  • Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support.
  • Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once).
  • Work with account-specific VIP’s to ensure appropriate support for members.
  • Provide start-to-finish case ownership with claims by: Explaining how benefits were applied to claims and how claims were processed. Supporting complex case completion and appropriate resolution achieved through any necessary communication. Working with claims examiners to determine appropriate steps in resolution. Communicating with health care professionals to clarify and resolve claims issues impacting the member and provider. Reprocessing claims.

Communication SkillsProblem SolvingCustomer serviceTime ManagementWritten communicationMultitaskingEmpathyVerbal communicationActive listening

Posted about 17 hours ago
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