Customer Success Associate, SMB

Posted 1 day agoViewed

💎 Seniority level: Junior, 1-3 years

📍 Location: United States

💸 Salary: 110000.0 - 135000.0 USD per year

🔍 Industry: Medical Technology

🏢 Company: AcuityMD👥 51-100💰 $45,000,000 Series B 12 months agomHealth Medical Device Information Technology Health Care

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Product AnalyticsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesRESTful APIsNegotiationOrganizational skillsWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsAdaptabilityProblem-solving skillsMS OfficeAccount ManagementTeamworkEmpathyVerbal communicationReportingTrainingActive listeningBudgetingStrong communication skillsCross-functional collaborationRelationship managementSales experienceData visualizationStakeholder managementStrategic thinkingTechnical supportData analyticsCustomer supportChange ManagementCustomer SuccessEnglish communicationSaaSPowerPoint

Requirements:

1-3 years of experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry.
You’re able to quickly develop personal relationships with customers and colleagues through empathy and deep curiosity.
You are comfortable leveraging various software tools and AI to drive efficiency and effectiveness
You have the eagerness to learn and dig deep into technical aspects of the platform.
You’re proactive and self-driven, and bring infectious energy and resiliency.
You are an excellent verbal and written communicator (email & PPT).
You’re highly organized with ability to multi-task and prioritize different assignments.
You are comfortable with change (tooling, processes, etc)

Responsibilities:

Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases.
Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance.
Create scalable resources and programs to support a large variety of business use-cases across the Medical device lifecycle.
Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term.
Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD.
Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD.

Apply