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🔥 Director, Revenue Generation and Renewals - Remote

Posted about 1 hour ago

📍 United States

💸 135000.0 - 160000.0 USD per year

🏢 Company: external-northamerica

🔧 Requirements

7 years leading account management, sales, renewals teams, marketing or equivalent experience is required
Track record of building reporting structures and leveraging insights within Sales and Marketing data sets to inform strategic decision-making
Proven ability to collaborate and work effectively in a team environment with shared responsibilities
Outstanding data analytics, workflow management, process improvement, negotiation, and written/oral communication skills
Advanced Excel skills and proven ability to produce comprehensive data-driven recommendations
Demonstrated success managing sales and contract renewal strategies and processes
Experience with Salesforce and workforce management tools strongly preferred
Experience with SaaS implementations, pricing models and strategies a plus

💡 Responsibilities

Develop and implement a comprehensive revenue operations strategy aligned with company and revenue goals
Drive the integration across teams to ensure streamlined operations and enhance team efficiency, productivity, and revenue growth
Build a high-performing team by developing and retaining top talent
Partner with other leaders to optimize pricing, packaging, and processes that optimize revenue and margin to meet our business goals of growing and renewing profitable revenue
Set team goals and key performance indicators (KPIs) to measure the success of RFP responses
Explore and pursue opportunities to continuously improve output, turnaround time, and deliverables to maximize revenue growth by CS and CR teams
Work with appropriate cross-functional teams to scope and implement additional tools to enhance team output including RFP content and digital design output
Envision, develop, and successfully delegate the implementation of a comprehensive renewal strategy to increase renewal rates, upsells and promote favorable contract terms
Utilize data and analytics to monitor client usage patterns, feedback, and priorities to make data-driven decisions to enhance renewal rates and inform account revenue expansion
Analyze reports and other data sources on renewal and retention metrics, presenting insights and recommendations for increasing recurring bookings
Use Salesforce Dashboards and Reports to oversee the inputs of renewal forecasts, ensuring accurate and timely reporting to senior leadership

Leadership Data Analysis People Management Salesforce Cross-functional Team Leadership Strategy Negotiation Written communication Account Management Reporting Sales experience Team management Process improvement Data analytics Customer Success SaaS

Posted about 1 hour ago

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🔥 Customer Success, Sales Manager

Posted about 1 hour ago

📍 United States

💸 65000.0 - 75000.0 USD per year

🔍 E-commerce

🏢 Company: Resident👥 1-10 Publishing Lifestyle Art Fashion Events Travel

🔧 Requirements

3+ years of sales leadership experience
Proven success in driving and exceeding sales targets, scaling teams, and improving sales KPIs in fast-paced, customer-centric organizations.
Strong grasp of sales performance metrics (SLA, AHT, CSAT, ACW, conversion rates, AOV, upsell rates) with a proven ability to turn data into actionable strategy.
Expertise in consultative selling, emotional intelligence-based sales strategies, and feature/benefit alignment.

💡 Responsibilities

Translate organizational goals into actionable sales strategies that maximize conversion, upselling, and average order value (AOV) across channels.
Take full ownership of sales performance metrics and team output. Consistently monitor KPIs such as conversion rate, AOV, CSAT, SLA, and ACW to ensure the team is exceeding expectations.
Coach and Develop Leaders: Mentor Sales Supervisors and Leads to build a strong bench of future leaders and ensure consistency in team performance and engagement.

Data Analysis People Management Salesforce Cross-functional Team Leadership Communication Skills RESTful APIs Mentoring Coaching Sales experience Strategic thinking CRM Financial analysis Customer Success Budget management

Posted about 1 hour ago

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🔥 Senior Product Manager (Lockbox)

Posted about 3 hours ago

📍 United States

💸 110760.0 - 178880.0 USD per year

🔍 Product Management

🔧 Requirements

Deep industry experience and be a payments and lockbox subject matter expert
Building comprehensive product strategies
Analyzing market and technology trends

💡 Responsibilities

Overseeing the end-to end management of assigned Lockbox services and programs
Building a strategy that focuses on competitive product functionality, operational effectiveness, effective risk management and strong financial performance
Building and managing programs that help customers transition from paper-based payment processes to more efficient digital services

Leadership SQL Business Analysis Data Analysis Product Management Cross-functional Team Leadership Product Development Business Operations Product Analytics Communication Skills Analytical Skills Agile methodologies Mentoring Presentation skills Market Research Risk Management Data visualization Team management Stakeholder management Strategic thinking Financial analysis Data modeling Customer Success Budget management

Posted about 3 hours ago

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🔥 Principal Product Manager, Search

Posted about 4 hours ago

📍 United States

💸 180000.0 - 251000.0 USD per year

🔍 Software Development

🔧 Requirements

8+ years of hands-on product management experience, including managing the full product lifecycle from discovery to delivery in technology products, ideally within B2B SaaS or developer-focused environments.
Proven experience in managing multiple product lines or large-scale software projects simultaneously, with a track record of leveraging a shared pool of technical resources to achieve business goals.
Demonstrated ability to drive complex software solutions by effectively influencing and collaborating with cross-functional teams (Engineering, Marketing, Sales, Customer Success) to ensure alignment and successful delivery.
Strong understanding of search technologies and developer-focused products, with the ability to make informed product decisions based on industry trends and competitive analysis.
Ability to deeply understand customer needs from diverse perspectives (engineering, business, and end-user) and translate those into actionable product requirements that deliver measurable client value.
Strong analytical thinking and problem-solving abilities, leveraging data to inform decisions, and balancing short-term tactical needs with long-term strategic vision.
Proven ability to think both strategically (big-picture, long-term) and tactically (detail-oriented, short-term), with a strong track record of aligning these perspectives to drive business success.
Curious and adaptable with a strong willingness to continually learn new skills across areas such as data analytics, software, project management, market strategy, and communication.
Exceptional organizational abilities, capable of managing and prioritizing multiple workstreams, customer requests, and strategic initiatives to deliver elegant, coherent solutions.
Proven experience in defining and owning product pricing and packaging strategies, ensuring offerings align with market demand, customer needs, and revenue goals.
Able to work effectively within constraints, leveraging available resources creatively to achieve product goals. Proven ability to thrive in ambiguous environments.
Confident in working with diverse teams across geographies, backgrounds, and professional levels, fostering a culture of inclusivity and collaboration.
Outstanding verbal and written communication skills, capable of presenting complex ideas clearly and concisely to both technical and non-technical audiences.

💡 Responsibilities

Collaborate with executive leadership to define and evolve the long-term vision for the Lucidworks Search product line, ensuring alignment with the company’s overall business strategy.
Lead the development of a strategic roadmap that balances short-term delivery with long-term innovation and growth.
Stay ahead of industry trends and competitor developments to inform strategic decisions, positioning Lucidworks as a market leader.
Define and own the pricing and packaging strategy for the Lucidworks Search product line, ensuring that offerings align with market demand, customer needs, and revenue goals.
Collaborate with cross-functional teams (Sales, Marketing, Engineering, Customer Success, and Executive Leadership) to represent the voice of the customer and ensure consistent communication about the product roadmap, vision, and development status.
Lead the development and execution of the go-to-market strategy, ensuring seamless customer experience from product launch through the customer lifecycle.
Drive tactical product decisions by translating customer feedback and competitive analysis into actionable product features. Be the internal advocate for client needs, balancing client value and business priorities.
Manage the entire product lifecycle from ideation and discovery through development, launch, and customer adoption, ensuring that each phase is executed with precision and meets deadlines.
Define and track key success metrics (e.g., feature adoption, usage metrics, customer satisfaction, time-to-market) to measure the impact of product initiatives on Lucidworks’ client value and business outcomes.
Regularly assess and identify opportunities to enhance internal processes to ensure they are as efficient and scalable as possible, improving time-to-market and product quality.
Ensure all product management activities, decisions, and processes are clearly documented and communicated to stakeholders, ensuring transparency and accountability.
Deliver measurable improvements in customer satisfaction (NPS/CSAT) and time-to-market for features by integrating feedback and driving timely, high-quality releases.

AWS Data Analysis Product Management Product Operations Cross-functional Team Leadership Product Development Product Analytics Analytical Skills Agile methodologies RESTful APIs Stakeholder management Strategic thinking Data modeling Software Engineering Customer Success SaaS

Posted about 4 hours ago

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🔥 Customer Success - Churn Prevention Specialist (w/m/d)

Posted about 4 hours ago

📍 Germany

🧭 Full-Time

🔍 Software

🏢 Company: HERO Software GmbH

🔧 Requirements

Experience in reactivating customers - ideally in a software company - and know exactly how to set the right triggers
Strong communication skills
Builds relationships with customers

💡 Responsibilities

Contact customers directly and proactively to understand their needs and offer tailored solutions to make them active users again.
Use your experience from other software areas to carry out proven conversation formats.
Systematically record the reasons for inactivity, and immediately initiate measures to improve customer satisfaction.
Work closely with our Growth and Customer Success team to seamlessly coordinate and implement activation measures.

Software Development Data Analysis Communication Skills Analytical Skills Customer service Agile methodologies RESTful APIs Problem-solving skills Account Management Teamwork Relationship management CRM Customer support Customer Success SaaS

Posted about 4 hours ago

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🔥 VP of Finance & Operations

Posted about 5 hours ago

📍 United States

🔧 Requirements

10+ years of progressive financial leadership, including 5+ years in a senior/executive role with cross-functional operational oversight.
Proven success in scaling finance operations, driving growth-stage fundraising or investor relations, and partnering with C-level executives and Boards.
Deep experience managing teams across Finance, Compliance, Risk/Fraud, and Customer Experience in a fast-paced, data-driven organization

💡 Responsibilities

Lead financial planning, analysis, and forecasting efforts.
Oversee preparation and presentation of financial reports.
Manage cash flow, fundraising strategy, and liquidity planning.
Serve as the executive lead for investor relations and fundraising efforts.
Provide executive oversight of the Fraud & Risk team.
Lead the Customer Support and Success teams.

Leadership Data Analysis People Management Cross-functional Team Leadership Operations Management Financial Management Accounting Compliance Reporting Budgeting Risk Management Financial analysis Customer support Customer Success Budget management

Posted about 5 hours ago

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🔥 Senior Social Media Strategist

Posted about 6 hours ago

📍 United States

🧭 Full-Time

💸 91000.0 - 102000.0 USD per year

🔍 Education Innovation

🏢 Company: Code.org👥 101-250💰 Grant almost 3 years agoEducation EdTech Chemical Engineering Non Profit STEM Education

🔧 Requirements

Minimum of 8 years of experience leading large online communities.
Proven track record managing cross-channel content calendars
Ability to effectively collaborate with internal teams and external partners.
Proficiency in social media platforms, management and analytics tools
Excellent written and verbal communication and strong presentation skills.

💡 Responsibilities

Create channel-specific content plans in alignment with marketing and mission goals.
Manage “always on” cross-channel content calendars with a mix of original and curated content, tailored to each audience and platform.
Grow Code.org’s online community by initiating conversations, responding to comments, escalating issues, and creating a positive environment for users.
Develop and execute strategies for promoting livestreams, webinars, workshops, or other live events, including pre-event promotion, live coverage, and post-event recaps.
Collaborate with advertising and PR leads to advise on social advertising, influencer relations, ambassador programs, and other potential opportunities to expand the community and amplify our social outreach.
Manage ongoing performance reporting that helps translate platform analytics into insights and action.
Create and maintain social media playbooks, policies, and platform best practices.
Provide training and guidance to internal teams to ensure consistent and confident use of social media platforms.

Data Analysis Cross-functional Team Leadership Content creation Content management Communication Skills SEO Presentation skills Written communication Verbal communication Reporting Marketing Strategic thinking Digital Marketing Customer Success

Posted about 6 hours ago

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🔥 Professional Services Training Manager (CST/MST Time Zone)

Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS

🔧 Requirements

5+ years of experience in customer onboarding, software training, or a related field.
2+ years of experience working for a SaaS company or within a very technical environment.
Strong technical aptitude with the ability to understand and explain complex software features.
Experience working within construction technology or the construction industry is an absolute plus.
Excellent verbal/written communication and presentation skills.
Familiarity with Salesforce and Help Scout is strongly preferred.
Organized and detail-oriented, with the ability to manage multiple customer onboarding projects and processes simultaneously
A self-motivated and adaptable person with a strong service orientation and a “do what it takes” attitude.
A bachelor’s degree is required or equivalent.
Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards.
Bilingual in English/Spanish is a plus.

💡 Responsibilities

Acts as the primary point of contact for new customers during their onboarding journey.
Collaborates with new customers to understand their specific goals, needs, and requirements.
Assists new customers in setting up their accounts, configuring the software, and migrating data as needed.
Partners with the Field Service Team to ensure devices are fully functional and installed.
Provides step-by-step guidance on using the software and its features.
Maintains processes to manage our customer onboarding process.
Conducts one-on-one or group training sessions for customers to ensure they understand the software comprehensively.
Offers ongoing training and support as needed to address customer questions and concerns.
Fosters strong, positive relationships with new customers, serving as a trusted advisor.
Takes full ownership of customer engagement and satisfaction during the onboarding process.
Proactively communicates with new customers to ensure their satisfaction and address any concerns.
Troubleshoots and resolves customer inquiries, technical issues, and challenges that may arise during onboarding.
Collaborates with Technical Support and Software Development to resolve or escalate complex issues as necessary.
Documents and tracks customer issues, resolutions, and feedback.
Develops and deeply understands the Tenna platform, features, updates, and enhancements.
Stay current with industry trends and best practices to assist customers better.
Gathers and relays customer feedback to the Product and Marketing teams to drive product improvements and enhancements.
Share insights and suggestions for refining the onboarding process.
Provide user feedback to Sales, Field Service, Marketing Managers, Product Managers, and the Engineering Team.

Project Management Software Development SQL Product Management Salesforce Communication Skills Customer service Presentation skills Written communication Relationship building Training Troubleshooting Technical support Customer support Customer Success SaaS

Posted about 8 hours ago

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🔥 AI Solutions, Customer Success Partner

Posted about 8 hours ago

📍 Brazil

🧭 Contract

🔍 AI-Powered SaaS

🏢 Company: Growth Troops

🔧 Requirements

5+ years managing complex software implementations
3+ years working with enterprise clients in a strategic capacity
Background in SaaS, AI tools, or content technology a strong plus
Excellent communicator—able to simplify complex tools for non-technical audiences
Comfortable using analytics tools; SQL or Python experience is a plus
Agile, proactive, and outcomes-driven

💡 Responsibilities

Act as a trusted advisor to marketing and executive stakeholders, translating goals into AI-powered content outcomes
Drive smooth implementation of AI workflows and reduce time-to-value
Collaborate with technical teams to refine automation strategies
Monitor impact across metrics like traffic, engagement, and revenue influence
Deliver hands-on training and education for client-side teams
Build scalable best practices and content success playbooks
Communicate feature feedback to internal product and engineering teams

SQL Agile Content creation Data analytics Customer Success SaaS

Posted about 8 hours ago

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🔥 Account Executive, Training

Posted about 9 hours ago

📍 Greater Toronto Area (GTA)

💸 80000.0 - 90000.0 CAD per year

🔍 Cybersecurity

🏢 Company: Security Compass👥 101-250💰 Private over 5 years agoConsulting Training Security Apps Cyber Security Mobile

🔧 Requirements

2+ years of B2B Sales experience to Fortune 1000, including existing relationships with decision-makers
Proven track record of exceeding quota requirements while being in the top 10% of salespeople in your current or most recent organization
Strategic sales experience, selling to management levels of security, development and C-Level stakeholders
Experience with MEDDPICC

💡 Responsibilities

Hunt for net new logos within Mid-Market and Enterprise Accounts ($500M+ in Revenue) and act as the primary point of contact for net new strategic and large accounts in North America
Drive growth and renewals with existing small/mid-size training customers
Responsible for driving the end-to-end software sales process and documenting sales notes through the MEDDPICC framework
Packaging training software and support to maximize value to customers and driving subscription sales in a leading SaaS business
Provide leadership and direction for accounts
Drive prospecting efforts for net new opportunities through cold-calling, existing relationships, inbound sales activities, channel partners, marketing programs and events
Drive forecasting efforts against monthly sales targets and report to management on weekly progress via our CRM (Salesforce) and in weekly meetings
Ability to develop and drive a business plan for your assigned accounts
Travel as required to customer sites, Toronto Headquarters and tradeshows or events – approximately 15%

Salesforce Communication Skills Customer service Account Management Training Client relationship management Sales experience CRM Customer Success

Posted about 9 hours ago

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