Customer Success, Sales Manager

3+ years of sales leadership experience Proven success in driving and exceeding sales targets, scaling teams, and improving sales KPIs in fast-paced, customer-centric organizations. Strong grasp of sales performance metrics (SLA, AHT, CSAT, ACW, conversion rates, AOV, upsell rates) with a proven ability to turn data into actionable strategy. Expertise in consultative selling, emotional intelligence-based sales strategies, and feature/benefit alignment.

Translate organizational goals into actionable sales strategies that maximize conversion, upselling, and average order value (AOV) across channels. Take full ownership of sales performance metrics and team output. Consistently monitor KPIs such as conversion rate, AOV, CSAT, SLA, and ACW to ensure the team is exceeding expectations. Coach and Develop Leaders: Mentor Sales Supervisors and Leads to build a strong bench of future leaders and ensure consistency in team performance and engagement.