Customer Success Manager
New
1
1mindB2B SaaS AI
Remote - USFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementCustomer Success
Requirements
- Experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS.
- Proven track record supporting renewals, retention, or expansion.
- Experience managing complex relationships with multiple stakeholders.
- Ability to operate with a strong bias to action in fast-moving, ambiguous environments.
- Strong consultative and clear communication skills.
- Curiosity about AI and motivation to build scalable playbooks.
Responsibilities
- Own a portfolio of customers end-to-end, from post-signature onboarding through renewal and growth.
- Connect product adoption to meaningful business value.
- Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
- Support renewals, retention, or expansion in B2B SaaS.
- Act as a trusted long-term advisor as use cases scale.
- Turn learnings into playbooks that scale across accounts.
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