Staff Customer Success Manager, Majors (Financial Services)
New
C
ChainguardSoftware Security
United States - RemoteFull-TimeStaff
SalaryUp to $200K base salary (plus bonus)
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Job Details
- Experience
- 5+ years
- Required Skills
- Customer Success
Requirements
- 5+ years in enterprise customer-facing roles, such as Customer Success, Strategic Account Management, or Consulting.
- Understanding of customer business goals, organizational complexity, and connecting outcomes to measurable business value.
- Familiarity with financial services regulatory and compliance drivers (e.g., SOC 2, FedRAMP, PCI DSS, operational resilience frameworks).
- Working knowledge of software supply chain security, vulnerability management, DevSecOps, container security, or application security.
- Ability to operate with high autonomy, making independent decisions regarding account strategy and escalations.
- Strong executive presence with effective written and verbal communication skills.
- Strong prioritization instincts and ability to navigate ambiguity.
- Preferred: Prior experience managing strategic accounts at a cybersecurity or infrastructure software company.
- Preferred: Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs.
- Preferred: Previous early-stage startup experience.
Responsibilities
- Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors.
- Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones.
- Facilitate executive business reviews, strategic planning sessions, and complex escalation conversations.
- Work closely with sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies.
- Represent the voice of the customer internally, influencing Product, Engineering, and Sales roadmaps.
- Coordinate with Technical Support and Engineering on escalations as the primary business-facing lead.
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