Inovalon

A technology company combining data analytics and targeted interventions to achieve meaningful impact across the healthcare landscape.

1001-5000 employees

Founded 1998

Analytics

Private Company

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Analytics Information Technology Health Care

Remote Work Available

This company offers remote work opportunities.

Open Positions11

Remote- United StatesFull-TimeHealthcare IT SaaSPosted

SVP, Customer Success and Operations

Own the end-to-end customer success lifecycle from onboarding through renewal and expansion.
Build and lead a high-performing Customer Success organization inclusive of CSMs, implementation leads, and solution consultants.
Oversee day-to-day service delivery operations, including client data onboarding, platform configuration, and support.
Establish and manage operational KPIs and SLAs across all post-sale functions.
Lead operational planning, capacity modeling, and resource allocation to support growth.
Map, measure, and optimize core business processes to reduce cycle times and improve quality.
Represent Customer Success and Operations at the executive level.
Foster a client-obsessed, data-driven, and operationally rigorous culture.

Business IntelligenceSalesforceOperations Management+1 more

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About Inovalon

Inovalon pioneers cloud-based data analytics and intervention platforms to transform healthcare. You will help improve clinical outcomes and financial performance. We serve over 50,000 customers. Our platform processes data for 451 million unique lives. We connect with 1.1 million physicians. This creates a meaningful impact across the entire healthcare landscape.

How We Work

You will join a mission-based culture of inclusion and innovation. We believe in empowering our associates. This means you can bring your full, authentic self to work. We foster an equitable setting for professional growth. We welcome different perspectives to generate innovation. You will find a collaborative environment here. Leaders and executives promote open access to mentors. Most jobs are done remotely, especially coding positions. We support flexible schedules and work-life balance.

Engineering at Inovalon

You will build on the Inovalon ONE Platform. This is a robust, integrated cloud-based system. It combines national-scale connectivity, real-time data access, and advanced analytics. Our platform uses nearly 100 proprietary technology toolsets. You will work with technologies like Cloudflare CDN, nginx, and LetsEncrypt. We leverage the Agile framework for product development. We are actively launching new AI-powered solutions. We also make advanced analytics available on Snowflake’s AI Data Cloud.

Why Join Us

Drive meaningful impact in healthcare for millions of patients.
Contribute to a platform handling 95 billion medical events.
Work with cutting-edge cloud-based SaaS and DaaS technologies.
Experience a supportive culture of inclusion and innovation.
Benefit from continuous learning and professional development.

Benefits & Perks

Comprehensive health, dental, and vision insurance
Company-paid life and disability insurance
401(k) retirement plan with employer match
18+ days of paid time off, growing to 27 days
Paid parental leave
Employee Assistance Program and wellness resources
Tuition and professional development reimbursement
Employee referral bonuses and discount programs

Tech Stack

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