Customer Success Manager, Customer Delivery & Success
New
I
InovalonHealthcare Technology
Remote- United StatesFull-TimeMiddle
Salary76,800 - 120,000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- AWSSQLSnowflakeRESTful APIsAccount ManagementCross-functional collaborationStakeholder managementCustomer Success
Requirements
- 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
- Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.
- Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Preferred: Experience supporting enterprise customers.
- Preferred: Familiarity with healthcare data delivery workflows and data operations processes.
- Preferred: Experience working with technical teams and translating complex topics for customers.
- Preferred: Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Develop strong relationships with customer stakeholders across business and technical functions.
- Lead regular customer meetings, business reviews, and strategic discussions.
- Monitor customer health, engagement, and identify risks to improve the customer experience.
- Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.
- Communicate timelines, milestones, and changes effectively.
- Coordinate resolution efforts for customer concerns and operational issues.
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