Customer Success Manager – Enterprise Accounts
New
Australia, Canada, India, Ireland, New Zealand, South Africa, United Kingdom, United States; can be based in Manilla – The Philippines (remote), Kuala Lumpur – Malaysia (remote), Bangalore – India (hybrid) or Singapore (hybrid)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Account ManagementRisk ManagementStakeholder managementCRMCustomer SuccessSaaSHubSpot
Requirements
- 4+ years of experience in Customer Success, Account Management, or similar client-facing roles.
- Experience managing B2B or enterprise customers in SaaS, telecom, or technology services.
- Strong communication and stakeholder management skills.
- Practical experience across the customer lifecycle including onboarding and retention.
- Familiarity with account health, risk management, and QBR processes.
- Proficiency in CRM tools such as HubSpot.
- Ability to manage multiple accounts with strong organizational and coordination skills.
- Problem-solving and critical thinking abilities.
- Comfort working in evolving, less-defined environments.
Responsibilities
- Manage a portfolio of enterprise accounts as the primary day-to-day point of contact.
- Lead onboarding and early-stage engagement to ensure a smooth transition from Sales.
- Own the customer relationship throughout the lifecycle, identifying risks and supporting renewal readiness.
- Contribute to customer success planning and conduct regular account reviews.
- Monitor account health and coordinate cross-functionally with Support, Product, and Engineering.
- Identify recurring challenges to improve onboarding and customer engagement practices.
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