Enterprise Customer Success Manager
New
E
EveLegal Technology
Remote - USFull-TimeSenior
Salary$150,000 — $190,000 USD (On Target Earnings range including base salary and sales bonuses)
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Job Details
- Experience
- 5+ years of Customer Success experience
- Required Skills
- Project ManagementData AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of Customer Success experience, ideally managing mid-size to enterprise accounts.
- Solid experience in legal tech with an understanding of law firm operations, compliance, and legal sector trends.
- Proven ability to manage a smaller book of business with $10M - $20M in ARR ownership.
- Strong understanding of SaaS industry dynamics.
- Mastery of legal tech solutions and ability to explain complex concepts to non-technical professionals.
- Strong analytical skills with expertise in legal-specific metrics and data reporting.
- Excellent project coordination and consultative communication skills.
- Demonstrated problem-solving capabilities and adaptability across various practice areas and firm sizes.
- Willingness to travel for client visits and industry events.
Responsibilities
- Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
- Achieve 90%+ retention rates and maintain client satisfaction scores above 90%.
- Enable law firms to fully adopt and use Eve within 90 days or less.
- Achieve 90% case/matter utilization and increase user engagement by 90% within six months.
- Generate 5+ annual case studies showcasing ROI and develop 3+ new product use cases yearly.
- Provide actionable client feedback to inform product roadmap development.
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