- Manage a designated portfolio of 150 to 200 high-value accounts.
- Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
- Proactively monitor and report on key account performance metrics.
- Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments.
- Act as a strategic consultant to customers, prescribing complex, multi-product SaaS and data solutions.
- Partner with Product, Marketing, Legal, and Finance teams to secure resources and negotiate national contracts.
- Utilize and maintain Salesforce as the system of record for account intelligence and pipeline management.
Data AnalysisSalesforceAccount Management+2 more