Customer Success Manager
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Experience
- 3-5 years
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- 3-5 years experience as a Customer Success Manager
- Previous experience managing for complex enterprise accounts
- Customer mindset: knowing what to listen for and identifying underlying drivers
- Business-orientation: ability to think about how to grow and scale customers
- Ability to thrive in start-up and remote-first environments
- Strong interpersonal and communication skills
- Fluency in English, both spoken and written
Responsibilities
- Manage, support and develop a portfolio of enterprise customers (B2B)
- Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
- Develop the business by identifying patterns and synergies between different end-user use cases
- Proactively share customer learnings and insights with the broader Stravito team
- Report to the Lead Customer Success Manager for the US
- Work closely with Product, Tech & Design to make it happen
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