Manager, Customer Success Managers
New
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AlphaSenseFinancial Services, SaaS
Remote - United StatesFull-TimeManager
Salary$121,000 — $151,000 USD
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Job Details
- Experience
- 5+ years in a client-facing SaaS role; 2+ years leading high-performing teams.
- Required Skills
- Data AnalysisCustomer SuccessSaaS
Requirements
- 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
- 2+ years leading high-performing teams.
- Deep understanding of financial services workflows.
- Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.
- Data-driven decision-maker who uses metrics and insights to prioritize and measure success.
- Ability to thrive in a fast-paced, high-growth environment and enjoy building for scale.
- Expertise in investment banking, private equity, and hedge funds is a plus.
Responsibilities
- Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements.
- Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes.
- Partner with sales leadership to prioritize accounts, align team resources, and ensure we’re driving impact where it matters most.
- Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights.
- Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.
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