- Manage the end-to-end customer lifecycle from onboarding through renewal.
- Drive product adoption by educating customers on features and new releases.
- Conduct structured check-ins, including onboarding, mid-cycle reviews, and renewal conversations.
- Identify and execute account growth opportunities through upgrades and additional services.
- Serve as the primary point of contact for resolving customer issues and gathering product feedback.
- Maintain accurate records and touchpoints within the CRM and internal tools.
Problem SolvingRelationship buildingAccount Management+2 more