Customer Success Manager
New
A
AugintelSaaS, Child Welfare
Remote (U.S.), Ability to support customers across multiple time zones is required.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years of child welfare experience
- Required Skills
- Project ManagementMicrosoft Power BITableauMicrosoft Office SuiteStakeholder managementChange ManagementCustomer SuccessHubSpot
Requirements
- 3–5 years of child welfare experience.
- Track record of leading implementations and cross-functional initiatives.
- Strong stakeholder management skills.
- Executive communication skills.
- Change management skills.
- Experience collaborating across business and technical teams.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, and Teams).
- Experience with HubSpot, Mixpanel, PowerBI, and Tableau is a plus.
- Ability to travel up to 30%.
Responsibilities
- Lead end-to-end customer implementations, including project planning, stakeholder engagement, product configuration, status tracking, and cross-functional coordination.
- Build trusted relationships with executive leaders and frontline staff, aligning solutions with organizational goals and operational needs.
- Guide customers through change management and adoption efforts to support successful integration into daily practice.
- Gather and communicate customer feedback to Product Management to inform product enhancements and innovation.
- Monitor product utilization, identify barriers to success, and develop strategies to increase value realization.
- Educate current and prospective customers on how Augintel can improve outcomes and transform practice.
- Serve as the primary customer advocate and account lead, liaising with Sales to support growth and subscription renewals.
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