- Lead end-to-end customer implementations, including project planning, stakeholder engagement, product configuration, status tracking, and cross-functional coordination.
- Build trusted relationships with executive leaders and frontline staff, aligning solutions with organizational goals and operational needs.
- Guide customers through change management and adoption efforts to support successful integration into daily practice.
- Gather and communicate customer feedback to Product Management to inform product enhancements and innovation.
- Monitor product utilization, identify barriers to success, and develop strategies to increase value realization.
- Educate current and prospective customers on how Augintel can improve outcomes and transform practice.
- Serve as the primary customer advocate and account lead, liaising with Sales to support growth and subscription renewals.
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