Customer Success Manager
New
USAFull-TimeSenior
Salary$115,000-$140,000 per year
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Job Details
- Experience
- Minimum 5 years
- Required Skills
- Data AnalysisSalesforceMicrosoft Office SuiteAccount ManagementCustomer SuccessSaaSHubSpot
Requirements
- Minimum 5 years of experience in customer success, account management, sales, SaaS, or customer-facing roles.
- Strong communication, presentation, and relationship-building skills.
- Analytical mindset with the ability to interpret customer data and business metrics.
- Experience with Microsoft Office Suite, CRM platforms such as Salesforce, HubSpot, and Groove, and AI LLMs.
- Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
- Ability to travel domestically and internationally up to 20%.
- Bachelor’s degree in Business, Communications, Marketing, Technology, or a related field preferred.
Responsibilities
- Partner with new customers to ensure successful implementation and onboarding of the subscribed capabilities.
- Proactively monitor customer usage and engagement trends to encourage solution adoption.
- Build trusted relationships with customer stakeholders and serve as their primary point of contact.
- Monitor customer health indicators and proactively address risks that could impact customer satisfaction or renewal.
- Identify opportunities for upselling and cross-selling additional products or services capabilities.
- Gather customer feedback and communicate insights to Product, Engineering, and Leadership teams.
- Maintain accurate customer records, engagement history, and success plans within Salesforce.
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