Customer Success Manager
New
Remote, USA / Minneapolis, MNFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceAccount ManagementCRMCustomer Success
Requirements
- 2+ years of relevant work experience managing customer relationships within a technical software company.
- Experience carrying a quota and owning a book of business.
- Excellent communication skills across various mediums and audiences.
- Strong problem-solving and critical thinking skills with a proactive, can-do attitude.
- Ability to own projects from conception to completion with high accountability.
- Passion for technology and experience serving technically adept audiences.
- Strong organizational and prioritization skills.
- Proficiency with a CRM tool.
- Proficiency with a Customer Success platform.
- Experience with Salesforce (preferred).
- Experience with Gainsight (preferred).
Responsibilities
- Act as the main point of contact and champion for a customer portfolio, focusing effort on high-impact activities.
- Develop a deep understanding of company products, customer environments, and the endpoint management market.
- Articulate value realization to technical audiences and translate outcomes into business ROI for decision-makers.
- Manage renewal processes and collaborate with Account Managers to identify expansion opportunities.
- Create and deploy scalable playbooks to address customer trends and improve the customer lifecycle.
- Identify and proactively solve for at-risk customers.
- Work cross-functionally with Support and Product teams to prioritize and resolve recurring issues.
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