Customer Success Manager
New
N
NortalIT Services
Latin America - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaSHubSpot
Requirements
- Bachelor's Degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in a Customer Success, Account Management, or Customer Support role, preferably within the SaaS or tech industry.
- Proven ability to build strong, long-term relationships with B2B clients and stakeholders.
- Exceptional verbal and written communication skills.
- Strong analytical mindset to diagnose client pain points and an empathetic approach.
- Experience identifying upselling or cross-selling opportunities and driving contract renewals.
- Hands-on experience with CRM software (e.g., Salesforce, HubSpot).
- Experience with Customer Success platforms (e.g., Gainsight, Totango).
- Familiarity with data analysis tools to track customer health scores and usage metrics.
- Experience with staff augmentation or software delivery.
- Advanced English level is required.
Responsibilities
- Build, manage, and strengthen long-term, trust-based relationships with assigned clients.
- Act as a strategic partner, understanding client needs and anticipating opportunities.
- Ensure high levels of client satisfaction, retention, and overall experience.
- Define and implement growth strategies for each account (upsell, cross-sell).
- Negotiate new and existing contracts to maximize value and maintain strong partnerships.
- Define, maintain, and achieve revenue, forecasting, and margin targets.
- Report key metrics including revenue, forecast, opportunities, deals, and overall client temperature.
- Work closely with technical teams and other internal departments to ensure a seamless client experience.
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