Client Success / Customer Experience Lead
New
S
ScalesourceCommercial Landscaping
Santo Domingo, Distrito Nacional, Dominican Republic. Santiago de los Caballeros, Santiago Province, Dominican Republic. San Cristóbal, San Cristóbal Province, Dominican Republic. Caracas, Capital District, Venezuela, Bolivarian Republic of. Maracaibo, Zulia, Venezuela, Bolivarian Republic of. Valencia, Carabobo, Venezuela, Bolivarian Republic of, Must be available during core U.S. business hoursFull-TimeLead
Salary1250 USD/month first 90 days, 1500 USD/month after that. Bonus to be established after 90 day onboarding, bonus range of 8000 USD every 12 months
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Job Details
- Languages
- Fluent written and spoken English at a professional, client-facing level; Fluent or highly advanced Spanish communication skills
- Experience
- 5+ years
- Required Skills
- Project ManagementProblem SolvingAccount ManagementCRMGoogle Workspace
Requirements
- 5+ years of experience in customer service, client success, account management, operations, or executive assistant roles.
- 3+ years of experience working directly with U.S.-based clients or companies.
- 2+ years of remote work experience requiring independent ownership and follow-up.
- Fluent written and spoken English at a professional, client-facing level.
- Fluent or highly advanced Spanish communication skills.
- Proven track record managing 50+ client interactions or tasks per week.
- Experience using CRM, help desk, project management, or spreadsheet systems for issue tracking.
- Strong organizational skills and ability to create personal systems for tracking work.
- Comfortable with video communication, including recording updates and joining virtual meetings.
- Must be available during core U.S. business hours.
Responsibilities
- Respond to client messages across multiple channels including email, phone, text, and client portals.
- Manage the full lifecycle of client issues, ensuring follow-through until completion or clear status updates.
- Identify operational patterns, property concerns, or service gaps and recommend solutions.
- Maintain accurate records in CRM systems, tracking open issues, deadlines, and project status.
- Record video updates and participate in virtual meetings to maintain a professional, human connection with clients.
- Bridge communication gaps between English-speaking clients and Spanish-speaking field team members.
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