- Develop and execute tailored success plans for each account, mapping Nabis' platform capabilities to the partner's specific business goals.
- Drive product adoption post-onboarding by proactively introducing relevant platform features and removing barriers to engagement.
- Serve as the primary long-term point of contact for partners following handoff from the Partnerships team.
- Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
- Conduct regular business reviews (QBRs) and check-ins to assess partner health and surface opportunities.
- Monitor account health signals and take proactive action to address risk before it becomes churn.
- Troubleshoot and triage platform-related issues, coordinating swift resolution across internal technical or operations teams.
- Build and maintain the account health scoring and reporting foundation for your portfolio.
- Act as the internal advocate for your accounts, translating partner feedback into actionable insights for Product, Operations, and Sales.
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