- Develop and execute tailored success plans mapping platform capabilities to business goals.
- Drive product adoption by introducing relevant features and removing engagement barriers.
- Serve as the primary long-term point of contact post-onboarding.
- Monitor account health signals and trends to proactively mitigate churn risk.
- Conduct regular business reviews to assess partner health and surface opportunities.
- Collaborate cross-functionally with Operations, Finance, and Product teams to resolve issues.
- Maintain accurate documentation of interactions and milestones in CRM systems.
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