- Serve as a primary point of contact for inbound partner inquiries via email, phone, and chat, ensuring timely, accurate, and professional responses
- Manage high-volume, multi-channel queues (Zendesk, Slack, and phone) with consistent adherence to SLA targets and quality standards
- Deliver white-glove support to brand and retail partners, providing proactive status updates and clear resolution paths for open issues
- Monitor and manage order workflows end-to-end, including intake, fulfillment coordination, exception handling, and delivery resolution
- Liaise with Operations, Sales, Finance, and Compliance teams to resolve partner-facing issues
- Maintain accurate records of partner interactions, case notes, and resolution steps within the CRM/ticketing platform
SalesforceAccount ManagementCRM+2 more