Customer Success Specialist
New
M
Marathon TalentMarketing services
Colombia. Mexico. ArgentinaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementCustomer SuccessSaaSGoogle WorkspaceSlack
Requirements
- 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment
- 3+ years of previous experience in running or building an email program
- Exceptional written and verbal communication
- Strong organizational skills; you juggle multiple clients and workstreams without dropping a ball
- Strong work ethic; comfortable working in a nimble, fast paced environment
- Proficiency in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack
- Ability to simplify complex concepts for non-technical audiences
- A proactive, ownership-oriented mindset
- Experience working cross-functionally with Sales, Product, or Support teams
- Able to quickly ramp on new technologies & platforms
Responsibilities
- Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live
- Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers
- Build and maintain organized onboarding materials, project trackers, and client-facing documentation
- Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience
- Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level
- Tactically take care of the technical onboarding steps when appropriate
- Contribute to the continuous improvement of onboarding processes, playbooks, and templates
- Maintain accurate records of client interactions, milestones, and follow-ups in internal systems
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