Donorbox

Donorbox is a company focused on providing innovative fundraising solutions, likely offering tools and services that assist organizations in managing and optimizing their donation processes.

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🔥 IT Support Generalist (Part-time)

Posted 2024-11-19

📍 Eastern Europe, Latin America, United States

🧭 Part-Time

💸 11 - 30 USD per hour

🔍 Nonprofit fundraising and donor management

1-2 years of experience in IT support or a similar role.
Strong working knowledge of computer hardware and software, particularly in Mac environments.
Understanding of MDM solutions.
Experience with Google Workspace.
Excellent troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within a team.
Customer-oriented approach with a focus on providing excellent service.
Prior experience working remotely is highly preferred.
Prior experience working with a helpdesk/IT ticketing system is highly preferred.

Track, document, and manage IT issues and resolutions through a ticketing system.
Provide detailed documentation of troubleshooting steps and resolutions.
Maintain and update technical documentation.
Assist with IT projects and initiatives as needed.
Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, and network connectivity.
Provide technical support primarily for Mac workstations, with some exposure to Windows and Linux systems.

Mac OS XCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceLinuxAttention to detailTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-19

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🔥 Customer Success & Market Development Manager

Posted 2024-10-17

📍 Ireland, United Kingdom

🧭 Full-Time

💸 $75,000 per year

🔍 Nonprofit fundraising and donor management

Proven track record in SaaS sales, with a minimum of 3 years of experience.
Bachelor's degree or equivalent in a relevant field.
Proficient in CRM software and other sales-related tools.
Strong understanding of fundraising principles and practices, with experience in the UK nonprofit sector.
Clear and concise communicator, both verbally and in writing, with strong interpersonal skills.

Proactively identify and qualify high-potential nonprofits in the UK and Ireland that align with Donorbox's ideal customer profile.
Develop and execute targeted outreach strategies (via email, phone, social media) to engage decision-makers at nonprofits.
Cultivate strong relationships with potential customers, understanding their unique fundraising challenges and demonstrating how Donorbox can offer tailored solutions.
Collaborate with internal teams (Support, Customer Success, Product) to ensure customer needs are met and issues are resolved promptly.
Keep customers informed and engaged by communicating product updates and developments effectively.
Support the Europe Growth Manager in procurement processes, respond to customer inquiries, and assist with organizing marketing activities (webinars, events, etc.).
Represent Donorbox at partner events in the UK/Ireland, promoting our solutions to a wider audience.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-17

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🔥 Sales Engineer

Posted 2024-08-23

📍 Latin America

🧭 Full-Time

💸 36000 - 36000 USD per year

🔍 Nonprofit fundraising and donor management

Bachelor's degree in Computer Science or Engineering would be a plus.
Exceptional written and spoken communication skills in English.
Strong analytical and research skills.
In-depth knowledge of software development practices and web technologies (HTML, CSS, JavaScript, Rails).
Comfortable discussing software technologies used in Donorbox's solutions.
Understanding of SaaS platforms and nonprofit technology solutions.
Troubleshooting and problem-solving skills to diagnose technical issues swiftly.

Deliver an exceptional pre-sales customer experience.
Provide technical expertise in the pre-sales process.
Demonstrate how Donorbox products can meet customers' needs.
Conduct implementation calls with Enterprise-level customers.
Create and maintain documentation and FAQs.
Develop and nurture strong customer relationships during evaluation.
Foster customer advocacy and relay feedback to internal teams.
Collaborate closely with Sales, Marketing, and Development teams.
Answer technical questions related to RFI/RFPs.

Software DevelopmentHTMLCSSJavascriptCommunication Skills

Posted 2024-08-23

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🔥 Outbound Sales Development Representative

Posted 2024-08-23

📍 Latin America

🧭 Full-Time

💸 1200 - 1200 USD per month

🔍 Fundraising and donor management for nonprofit organizations

You have a Bachelor's degree or equivalent practical experience.
0-2 years of cold calling, D2D, or direct consultative sales experience.
Experience working with a CRM or sales enablement tool (HubSpot, outreach, etc.).
Excellent written and verbal communication skills.
Highly organized and able to adapt to changing priorities.
Coachable and resilient in the face of objections and rejection.
Exceptional listening skills combined with the ability to synthesize information.

Create a lasting and positive first impression of Donorbox for our prospects.
Become an expert at articulating our value proposition.
Create successful cold calling and email campaigns targeting new prospects.
Partner with the account executive team to generate meetings and build a sales pipeline.
Discover new leads through research and social media monitoring using tools like LinkedIn Navigator.
Manage prospecting status and data integrity in HubSpot.
Identify champions and key stakeholders within target accounts.
Meet KPIs and goals on a weekly and monthly basis.

C (Programming language)Communication SkillsAnalytical SkillsCollaborationCoaching

Posted 2024-08-23

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Donorbox

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