Donorbox

Modern recurring donation management system that supports cards, paypal, ach, apple pay, and crypto currencies.

51-100 employees

Founded 2014

Crowdfunding

Private Company

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Crowdfunding Non Profit Software

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions8

Fully remote based in United StatesFull-TimeFundraising softwarePosted

Support Trainer

Conduct recurring live new-hire training on product features, workflows, and internal tooling.
Collaborate with key teams to help new hires reach operational readiness and target competency metrics.
Conduct internal trainings, product demos, and feature walkthroughs for support and operational teams.
Assist with enterprise client training sessions and high-value, multi-seat onboarding.
Support customer-facing webinars and answer platform, technical, and Donorbox CRM questions during enablement sessions.
Create and maintain LMS training modules, course materials, and knowledge-check quizzes.
Build and deliver assessments to evaluate sales and support representatives' ability to demonstrate new products and features.
Create, maintain, and publish Knowledge Base articles and keep training documentation in Confluence up to date.
Prepare support documentation and internal training materials ahead of product rollouts.

Customer supportCustomer SuccessZendesk

Showing 1 of 8 positions

About Donorbox

Donorbox empowers over 100,000 global organizations to raise billions, transforming how non-profits connect with their supporters. Our platform simplifies online fundraising, offering customizable tools from donation forms to AI-powered CRM. We help non-profits grow their impact by providing accessible, effective solutions, serving diverse causes in over 96 countries.

How We Work

You will join a fully remote, globally distributed team, valuing autonomy and collaboration. Our approximately 150 team members work across 16+ states and 23+ countries. We foster a high-performance culture, focused on our mission and customers. Expect objective fairness, mutual respect, and clear communication.

Engineering at Donorbox

Our engineering team tackles the complexities of secure and scalable payment processing for non-profits. We build robust systems using diverse technologies like .NET, PHP, Node.js, and Java, supported by SQL databases. You'll solve challenges in application security, data integrity, and integrating advanced analytics. Our focus is on creating reliable, high-performance fundraising infrastructure.

Why Join Us

Contribute directly to a mission-driven product that has helped over 100,000 organizations raise $3B+.
Work in a fully remote, globally distributed team with strong autonomy and clear expectations.
Grow your skills in a bootstrapped, profitable company with a focus on impact and technical excellence.
Enjoy a comprehensive benefits package, including equity options and generous time off.

Benefits & Perks

Fully remote work from home.
Eligibility for employee equity plan (stock options).
Reimbursement package for home office expenses and professional development, up to $1,500.
Generous time off policy: 21 days (birthday included), 8 holidays of your choice, and 2 paid volunteer days.
Wellness program with fitness and mindfulness classes.
Employer-sponsored health insurance plan (medical, dental, vision, life) for US employees.
401(k) retirement plan with an employer match of up to 4% for US employees.
Health insurance premium reimbursements up to 75% for you and your family (specific roles/regions).

Tech Stack

mobileanalyticsmappingwidgets

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