Customer Success Manager
New
E
EULERB2B SaaS, Partnerships
Worldwide, US East Coast working hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Exceptional command of English, both written and spoken
- Experience
- 5+ years
- Required Skills
- SalesforceTechnical supportCRMCustomer SuccessHubSpot
Requirements
- 5+ years of experience in customer success within a B2B SaaS environment.
- Exceptional command of English, both written and spoken.
- Strong technical aptitude with the ability to understand and explain complex technical concepts.
- Proficiency in customer success software and CRM tools (e.g., HubSpot, Salesforce).
- Understanding of PRM solutions and the SaaS business model.
- Experience with onboarding, training, and supporting B2B customers.
- Strong interpersonal and communication skills.
- Excellent problem-solving and critical-thinking abilities.
- Highly organized with a customer-centric mindset.
- Self-motivated and able to work independently in a fast-paced startup environment.
Responsibilities
- Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of Euler's software.
- Conduct product training sessions tailored to customer needs, enabling them to maximize the value of our solutions.
- Provide technical support to customers, troubleshooting and resolving issues related to our software.
- Work closely with the engineering team to escalate and resolve complex technical issues.
- Build and maintain strong relationships with key stakeholders within customer organizations.
- Develop and execute customer success plans that align with customer goals and objectives.
- Monitor customer health metrics to identify at-risk accounts and develop strategies to mitigate churn.
- Serve as a customer advocate, providing feedback to the product team on feature requests and areas for improvement.
View Full Description & ApplyYou'll be redirected to the employer's site
