Director, Customer Education & Enablement
New
C
CreatorIQSaaS
RemoteFull-TimeDirector
Salary$150K - $188K; $150K – $188K • Offers Equity
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Job Details
- Experience
- 8+ years in customer education, enablement, or knowledge management within SaaS
- Required Skills
- Cross-functional Team LeadershipStrategySaaS
Requirements
- 8+ years in customer education, enablement, or knowledge management within SaaS.
- 3+ years leading teams; experience managing managers preferred.
- Proven track record of driving adoption, retention, and revenue through education and enablement.
- Strong cross-functional leadership skills and executive presence.
- Hands-on experience with Learning Management Systems (LMS).
- Experience with in-app guidance tools and knowledge platforms.
- Strategic, outcome-oriented thinker with strong operational discipline.
- Ability to establish and track metrics demonstrating education's impact on business outcomes.
Responsibilities
- Define a unified strategy spanning self-serve education, scaled training, and customer-facing team enablement.
- Build a multi-year roadmap tied to adoption and retention outcomes.
- Lead Help Center, knowledge base, onboarding, and in-app education strategy.
- Oversee global strategy for live and on-demand customer training, including building structured learning paths and certification programs.
- Coordinate enablement of customer-facing teams including Customer Success, Support, and Implementation.
- Manage packaging, pricing, and success metrics for Strategic Account Enablement (SAG) services.
- Own cross-functional launch-readiness standards and partner with Product and Engineering on release deliverables.
- Guide the technology and AI roadmap for customer education and enablement.
- Support and mentor a team across Product Education and Customer Enablement.
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