Customer Enablement Specialist

New

Remote... across most of the U.S., CST or MSTFull-TimeMiddle

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

2+ years in training, education, onboarding, or equivalent experience.
1+ years of prior B2B SaaS experience.
Bachelor's degree or higher.
Proficient in software tools such as Salesforce, Gong, Zoom, Google Suite, and Slack.
Demonstrated experience integrating generative AI tools into professional workflows to boost productivity.
Experience creating multimedia content for software applications using tools like Loom, Articulate, Rise, Camtasia, or LMS platforms.
Strong foundational understanding of adult learning principles and instructional design best practices.
Proven ability to work in a fast-paced, team-centered environment.
Excellent verbal, written, and interpersonal communication skills.
Consultative abilities with comfort navigating ambiguous product changes.
Proficient in project management with the ability to manage concurrent accounts.
Ability to multitask, prioritize, and collaborate cross-functionally.

Deliver live training sessions across 5 product lines for new and existing customers, ensuring competence and confidence.
Partner directly with clients to coordinate training engagements from kickoff through completion.
Build long-term relationships with stakeholders to ensure continued platform adoption.
Design and iterate on interactive, bite-sized training collateral like e-learning and on-demand video.
Leverage AI tools and automation to scale content development and documentation updates.
Collaborate with Sales, Support, and Customer Success to execute seamless customer handoffs.
Gather 'Voice of the Customer' feedback to influence product roadmaps.
Track and report metrics linking educational completion to higher product adoption and user activation.

View Full Description & ApplyYou'll be redirected to the employer's site