- Deliver live training sessions across 5 product lines for new and existing customers, ensuring competence and confidence.
- Partner directly with clients to coordinate training engagements from kickoff through completion.
- Build long-term relationships with stakeholders to ensure continued platform adoption.
- Design and iterate on interactive, bite-sized training collateral like e-learning and on-demand video.
- Leverage AI tools and automation to scale content development and documentation updates.
- Collaborate with Sales, Support, and Customer Success to execute seamless customer handoffs.
- Gather 'Voice of the Customer' feedback to influence product roadmaps.
- Track and report metrics linking educational completion to higher product adoption and user activation.
Project ManagementSalesforceSaaS+1 more