Apply📍 United States
🧭 Full-Time
💸 58500.0 - 70000.0 USD per year
🔍 Healthcare tech
- 2-3 years of experience in account management, customer success, or a related field. Healthcare tech experience preferred. Experience managing a portfolio of accounts with measurable growth in usage and revenue.
- Strong communication and organizational skills. Success in this role requires a foundational understanding of EHR platforms, integrations, and healthcare workflows to effectively guide clients in adopting and utilizing the Parachute platform as a key part of their operational processes.
- Familiarity with SaaS platforms or healthcare industry experience is a plus.
- Familiarity with CRM tools like Gainsight and HubSpot, with the ability to analyze customer data, identify trends, and develop strategic account plans.
- Ability to travel up to 30% of the time.
- Collaborate with the implementation and sales teams to onboard accounts, sign up and train new users, and drive complete adoption of the Parachute platform throughout the organization. Ability to execute strategic account plans to deepen engagement within large potential facility customers, including identifying upsell opportunities and enhancing platform adoption.
- Proactively address client needs by managing account configuration, troubleshooting integration issues, providing additional training, and resolving platform-related questions. Collaborate closely with integration and support teams to resolve technical challenges efficiently. Gather and relay client feedback to product and design teams, contributing to platform enhancements and ensuring continuous improvement aligned with client needs.
- Analyze usage trends and client workflows to identify opportunities for increased engagement and expanded adoption of Parachute. Collaborate with clients to develop tailored strategies for optimizing their DME workflows, addressing pain points, and introducing best practices. Leverage data insights to propose actionable solutions, ensuring clients maximize the platform’s value while driving higher utilization and client satisfaction.
- Provide clients with usage data to demonstrate value and inform decision-making. Define and track key performance indicators (KPIs) to measure account health and success. Analyze account performance data and provide regular reports to management and stakeholders. Conduct quarterly business reviews to showcase value through data-driven insights and metrics.
Data AnalysisAccount ManagementReportingTrainingClient relationship managementSales experienceCRMCustomer SuccessSaaS
Posted 3 days ago
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