- Provide technical support via chat and email to CreatorIQ clients
- Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems
- Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions
- Investigate, replicate, and diagnose reported issues in appropriate environments
- Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams
- Collaborate cross-functionally with Product, Engineering, and Customer Success
- Maintain and contribute to the knowledge base, including documentation and FAQs
- Educate customers on platform functionality, best practices, and how-to guidance