- Manage and coordinate multiple concurrent projects supporting customer experience initiatives and managed services programs
- Partner with cross-functional teams including Customer Success, Managed Services, Operations, Sales, and Product to define scope, timelines, and deliverables
- Act as a central point of ownership for project plans, status updates, risk tracking, and documentation
- Support client-facing projects by helping teams stay aligned on expectations, deadlines, and communication
- Identify opportunities to improve project workflows, tools, and processes