- Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals.
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
- Maintain account plans that identify customer goals, areas of risk, and expansion opportunities.
- Maintain retention ownership for your book of business, proactively identifying risks and partnering cross-functionally to mitigate churn.
- Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.