Reception & Booking Coordinator
New
M
Manila RecruitmentHealthcare
Philippines, Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45 PM PH Time)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- More than 2 years
- Required Skills
- Customer serviceData entry
Requirements
- More than 2 years of experience in appointment setting.
- Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).
- Strong attention to detail and ability to follow processes consistently.
- Confident, warm phone manner and clear written communication.
- Comfortable working remotely, managing multiple tasks, and meeting performance targets.
- Ability to work Monday to Friday, 5:45 AM - 2:45 PM PH Time.
- Experience in working with an AU, US, or UK company (advantageous).
Responsibilities
- Make inbound/outbound calls and SMS to book in-home appointments with patients.
- Plan appointments by location using Google Maps to minimise travel time between visits.
- Manage reschedules, cancellations, and no-shows promptly and professionally.
- Keep patient and appointment records accurate and up to date, documenting all actions clearly.
- Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.
- Support the team by covering shifts or duties during absences.
- Attend regular meetings with the team and the Reception Manager.
- Collaborate with Pharmacist, Data Entry and Sales Team when necessary.
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