Virtual Service Coordinator
New
E
Elevate and DelegateCustomer Service
Philippines, Monday–Friday, 9:00 AM–3:00 PM Eastern TimePart-Time
Salary8 - 10 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Excellent spoken and written English.
- Strong phone and customer service skills.
- Friendly, dependable, organized, and detail-oriented.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable learning new systems and following established processes.
- Previous experience working with a Managed Service Provider (MSP) is preferred.
- Experience using Autotask or another PSA/ticketing system is preferred.
Responsibilities
- Answer incoming support calls in a friendly, professional manner.
- Create, update, and manage tickets in Autotask.
- Ask the right questions to accurately document client issues.
- Categorize and prioritize tickets according to company procedures.
- Route tickets to the appropriate queue or team member.
- Monitor the support inbox and create tickets as needed.
- Monitor open and unassigned tickets to ensure timely follow-up.
- Follow up internally when tickets require attention.
- Assist with other administrative tasks as needed.
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