Mental Health Virtual Assistant
New
W
Winning AssistantsMental Health
Philippines, 8:00 AM - 12:00 PM EDT or 9:00 AM - 1:00 PM EDTPart-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Experience
- At least 2 years
- Required Skills
- Customer serviceWordPressGoogle Workspace
Requirements
- At least 2 years of healthcare or medical virtual assistant experience.
- Experience handling patient scheduling, appointment coordination, and administrative support.
- Strong verbal and written English communication skills with a neutral, professional phone presence.
- Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Must be available to attend video meetings with camera on when required.
- Must have a reliable laptop or desktop computer.
- Must have a stable high-speed internet connection (minimum 25 Mbps).
- Must have a noise-canceling headset and a working webcam.
- Must have a quiet and professional work environment.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
Responsibilities
- Serve as the virtual front desk by answering incoming phone calls professionally and promptly.
- Respond to patient emails and inquiries with excellent customer service.
- Schedule, reschedule, and confirm patient appointments.
- Maintain provider calendars and ensure efficient scheduling.
- Verify patients' insurance benefits and eligibility.
- Conduct outbound calls to previous patients to encourage appointment scheduling.
- Assist with updating the practice's website and supporting social media management.
- Provide basic billing assistance and support daily clinic operations.
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