Virtual Medical Administrative Assistant
New
S
Staffing for DoctorsHealthcare / Podiatry
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- Customer serviceMicrosoft OfficeGoogle Workspace
Requirements
- Minimum 1–2 years of medical administration experience in a Podiatry clinic or closely related surgical/orthopedic specialty.
- Hands-on proficiency with Modernizing Medicine (ModMed / EMA) EMR.
- Deep knowledge of health insurance workflows, including In-Network and Out-of-Network benefit structures.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook, Teams) or Google Workspace.
- Outstanding verbal and written English communication skills.
- Warm, authoritative, and professional phone presence.
- Dedicated quiet, private workspace compliant with HIPAA guidelines.
- Reliable high-speed internet connection.
- Functional headset.
Responsibilities
- Coordinate, book, and reschedule specialized podiatry appointments within the ModMed (EMA) platform.
- Conduct systematic outbound outreach via phone and messaging to confirm appointments.
- Proactively call prospective patient leads to convert them into scheduled patients.
- Perform real-time eligibility checks using payer portals or phone inquiries.
- Evaluate and document patient benefits, distinguishing between In-Network and Out-of-Network coverage.
- Update financial and insurance data within patient charts to prevent billing rejections.
- Monitor and organize clinic correspondence via Microsoft Outlook and Teams.
- Track scheduling metrics and lead outcomes using Excel or Google Sheets.
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