Partner Success Manager
New
P
PayabliFintech, Payments
This role is remote; however, candidates located in the Greater Phoenix area are preferred.Full-TimeMiddle
SalaryCompetitive base salary with strong performance-based upside potential
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Business IntelligenceMicrosoft ExcelAccount ManagementCRMSaaS
Requirements
- 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS.
- Proven track record of managing high-value accounts with measurable retention and growth outcomes.
- Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems.
- Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders.
- Outstanding written and verbal communication skills with the ability to simplify complex technical concepts.
- Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
- Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software.
- Self-starter mentality with the ability to work independently and manage competing priorities.
- Ability to thrive in a fast-paced environment.
Responsibilities
- Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor.
- Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams.
- Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap.
- Act as the voice of the partner internally, ensuring their needs are prioritized across Product, Engineering, Sales, and Operations teams.
- Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints.
- Identify and execute expansion opportunities including upsells, cross-sells, and new use cases.
- Ensure high retention rates by delivering measurable outcomes and mitigating churn risk.
- Own issue resolution from intake through resolution, managing escalations with urgency.
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