Client Success Manager
New
B
BreezewayHospitality Software
US and Spain. United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin., Eastern Time business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-4 years
- Required Skills
- Project ManagementData AnalysisAccount ManagementRelationship managementCRMSaaS
Requirements
- 2-4 years of experience in client success or account management.
- Proven experience promoting SaaS solutions in a client-facing role.
- Strong project management and task prioritization methods.
- Proficiency with CRM software and web-based tools.
- Demonstrated ability to manage multiple projects with competing priorities simultaneously.
- Clear, persuasive communication skills for diverse stakeholder groups.
- Self-starter mindset with the ability to thrive in a fast-paced, autonomous environment.
- Meticulous attention to detail.
- Experience in startups is a bonus.
- Experience in the property management industry is a bonus.
Responsibilities
- Ensure clients have a deep understanding of the platform and technical capabilities.
- Accelerate new user adoption through functional instruction and ongoing feature education.
- Identify upsell and cross-sell opportunities to drive further product value.
- Proactively identify and mitigate business churn risks with clear action plans.
- Analyze data and client feedback to develop engagement and success strategies.
- Represent the client voice internally to influence product development and business improvements.
- Apply a solution-oriented approach to meeting needs and escalating issues efficiently.
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