Sr. Client Success Manager
New
Remote in USAFull-TimeSenior
Salary75,000 - 100,000 USD per year
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Job Details
- Required Skills
- Account ManagementSaaS
Requirements
- Proven experience managing strategic customer relationships within SaaS, fintech, financial services, or a similar consultative B2B environment.
- Strong commercial acumen with experience identifying value-creating opportunities.
- Exceptional executive communication skills with the ability to navigate difficult conversations.
- Highly organized with the ability to prioritize multiple complex projects.
- Intellectually curious mindset with a consultative approach to problem-solving.
- Proactive leadership style with the ability to take internal ownership of outcomes.
- Ability to collaborate effectively within a team-oriented culture.
Responsibilities
- Manage and grow a portfolio of approximately 15 strategic clients ranging from fintechs to enterprise organizations.
- Serve as a trusted advisor by leading Executive Business Reviews and proactively recommending solutions that anticipate client needs.
- Drive the commercial success of your portfolio by owning customer retention, expansion strategies, and overall revenue growth.
- Develop deep industry knowledge in areas like fintech lending, consumer engagement, and AI-enabled workflows.
- Build trusted relationships across multiple levels of client organizations to facilitate executive conversations.
- Act as the voice of the customer internally by partnering with Product, Engineering, and Sales.
- Monitor portfolio health through quantitative and qualitative metrics and build annual account plans.
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