Strategic Client Success Manager, Enterprise

New

Remote (US)Full-TimeSenior

Salary$115,000.00 - $157,000.00 base salary annually

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Job Details

Experience: 10+ years
Required Skills: People ManagementCross-functional Team LeadershipCustomer SuccessSaaS

10+ years of enterprise client-facing experience at a SaaS company.
Strong background in email, SMS, or digital marketing technology.
Proven experience in people management, including coaching or formally managing client-facing staff.
Demonstrated success with full commercial accountability for a large, complex book of business.
Experience operating in a solutions-led or delivery-led service model.
Proven C-suite relationship-building skills and executive-level presence.
Technical curiosity regarding data architecture and martech stacks.
Demonstrated interest and proficiency in applying AI tools to marketing and professional workflows.
Ability to work cross-functionally and influence without formal authority.
Strong organizational, prioritization, and delegation skills.
Bachelor’s degree or equivalent experience.

Serve as the senior executive point of contact for a portfolio of complex enterprise accounts.
Develop and own long-term success plans connecting client goals to platform capabilities.
Manage, coach, and develop a CSM to ensure program-level success and individual growth.
Drive full commercial ownership, including renewals, upsells, and expansion, while accurately forecasting growth.
Orchestrate delivery across a three-layer model involving Solutions, Program, and Strategy teams.
Apply AI-driven marketing insights to help clients achieve business outcomes.
Lead high-level escalations by coordinating across product, engineering, and solutions teams.
Contribute to the broader CS organization by mentoring peers and shaping internal processes.

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