Client Success Manager
New
Remote, United StatesFull-TimeMiddle
Salary$70,000 - $78,000 a year (OTE)
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 3 years
- Required Skills
- Account ManagementSaaS
Requirements
- Bachelor’s degree.
- Minimum of 3 years of experience in account management, sales, or client services.
- Experience managing Fortune 1000 clients.
- Experience within a SaaS or e-commerce platform.
- Proven track record of driving account retention, health, and revenue growth.
- Demonstrated experience cultivating and managing executive champion relationships.
- Ability to manage multiple enterprise accounts and complex workstreams concurrently.
- Exceptional oral and written communication skills.
- Marketing program management experience is highly preferred.
Responsibilities
- Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction.
- Discover and influence the client's internal success metrics and ensure stakeholders understand and achieve ROI.
- Quantify and document measurable business outcomes to prove value to client leadership.
- Partner with cross-functional teams including Account Directors, Technical Account Managers, and Engagement Managers.
- Guide clients on marketing best practices, program health strategies, and content optimization.
- Identify and mitigate program roadblocks and collaborate with sales on upsell opportunities.
- Exemplify client-centricity through troubleshooting and support to exceed customer expectations.
View Full Description & ApplyYou'll be redirected to the employer's site
