- Lead clients through implementation, onboarding, product configuration, and support.
- Coordinate with internal teams to align client needs and workflows for a smooth launch.
- Conduct kickoff meetings and implementation calls, then support scaled account management after onboarding.
- Develop and maintain project timelines for clients and internal teams.
- Provide training, user documentation, and educational resources in partnership with Marketing.
- Advocate internally for clients and ensure deadlines and requirements are met.
- Build stakeholder relationships to drive product adoption.
- Track engagement metrics and demonstrate ROI through strategic positioning.
- Coordinate with Support, Product, and Marketing to address client needs and proactively resolve issues.
- Partner with Relationship Management to facilitate contract renewals.